Base Supervisor (Campbell River) FT
About The Position
Pacific Coastal Airlines is looking for a Permanent Full Time Base Supervisor located in Campbell River. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in a beautiful province of British Columbia. Base Supervisor is a functional leadership position responsible for providing supervision, direction training and support to all Customer Service, Ramp, and Cargo Agent at the Campbell Rive base. The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.
Requirements
- Minimum of High School Graduation
- A minimum of 5 years' experience in a airports and/or customer service environment
- Minimum of two years' experience in supervisory or management role
- Clear and effective communication skills with demonstrated ability to have difficult conversations maintaining dignity and confidentiality
- Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
- Demonstrated proficiency with computers and recent experience using Windows-based software
- Proven history time management and organizational excellence
- Must be able to obtain and maintain designated security clearance
Nice To Haves
- Aviation/airline operations experience is a very strong asset
- Flexible to work weekends, evenings, holidays and/or irregular shifts/overtime as the operation demands
Responsibilities
- Ensure all ground operations are conducted in a structured, organized, efficient fashion, without sacrificing public safety, or the quality standards
- Build a strong, competent and cohesive team of employees that are motivated to support the Company's vision and uphold and reflect positively on the Company's values
- Provide leadership, training and performance management to all team members
- Foster and maintain a culture that is respectful, supportive and engaging
- Identify, address and support employee performance in a timely manner and engage in effective progressive discipline as necessary
- Ensure that all airports employees are provided with adequate training, currency checks and daily communication support
- Monitor and audit all areas of the base operations to ensure compliance with all published standards and regulatory requirements
- Actively participate in Base Supervisor team meetings
- Support an active working relationship with airport authority and attend airport operations meetings as applicable
- Prepare daily work schedules, ensure adequate and efficient staffing
- Develop/ implement appropriate corrective action plans to resolve operational audit findings with the goal to improve the departments overall safety, increase operational effectiveness and reduce operational costs
- Support facilitating monthly scheduling
- Approve timesheets and authorize overtime hours according to standards
- Resolve business and human relations problems or grievances in consultation with Employee Services and Operations Manager YVR/Area Manager.
- Assist passengers with accessibility needs in a safe, respectful, and professional manner, utilizing ground service equipment as required
- Other duties as assigned
Benefits
- extended health
- dental
- vision
- travel medical
- life insurance
- Accidental Death and Dismemberment
- Short Term Disability
- Long Term Disability
- an employee and family assistance program
- paid sick days
- paid personal emergency days
- excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more
- discounts with various hotels and restaurants within the communities we serve
- steeply discounted cargo shipping within the Pacific Coastal Airlines network
- employee recognition and reward programs
- a milestone service recognition program
- employee appreciation events throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
