Base Operations Officer

Atlanta Hawks•Atlanta, GA

5d•Onsite

About The Position

As a Base Operations Officer, you are responsible for receiving incident information and producing accurate, timely documentation that captures the who, what, when, where, and why of each event. You support incident reporting workflows by collecting details, confirming facts, and communicating clearly with dispatch and security leadership. You will also spend up to 40% of your time working as an Event Security Officer, supporting screening, access control, and venue safety.

Requirements

High School Diploma or equivalent
Read, write, and speak English fluently
Must be able to pass a background check
Strong written communication skills with attention to detail and accuracy
Ability to use phones, radios, and basic office systems; comfort learning incident/reporting tools as assigned
Ability to use security screening tools/processes (bag checks, hand wand metal detector, ID verification scanner)
Calm, professional demeanor in high-pressure environments; ability to multitask without losing efficiency or composure
Clear verbal communication skills and ability to ask direct, respectful follow-up questions
Strong judgment and discretion when handling sensitive information
Team-first mindset and willingness to flex into frontline roles for extended periods
Flexible schedule; able to work late hours, weekends, long nights, and holidays based on the event calendar
Reliable transportation

Nice To Haves

Prior experience writing incident reports or working in dispatch/communications
Prior experience in sports/entertainment venues or other high-volume public settings
Familiarity with security screening or access control processes

Responsibilities

Receive incident information from radio, phone, text, and in-person contacts and capture complete details (who/what/when/where/why)
Document incidents with accuracy, clarity, and professionalism, using appropriate tone and objective language
Ask effective follow-up questions to confirm facts and reduce ambiguity while remaining respectful and calm
Ensure reports are completed within event timelines and meet department standards for completeness
Assist with patron screening at entry, including bag search technique and hand-wand metal detection when assigned
Support access control by monitoring credentials and restricting entry to sensitive or restricted areas as directed
Maintain a professional, guest-first demeanor while supporting safety, security, and order
Remain prepared for posts that require extended standing and may be outdoors in varying weather conditions
Communicate accurate incident details to dispatch and leadership to support timely response and proper resource routing
Maintain radio discipline and clear communication practices during high-volume periods
Support multiple concurrent incidents by prioritizing documentation and information flow without sacrificing accuracy
Follow internal policies and procedures for documentation, confidentiality, and incident handling
Collaborate effectively with Security, Guest Experience, and other departments to support a consistent guest experience
Accept feedback from Captains/Coaches and implement improvements to report quality and timeliness