BAS Technical Support Specialist

KMC Controls•New Paris, IN

4d•Onsite

About The Position

KMC Controls is looking for a Technical Support Specialist to provide on-site technical-sales support to KMC customers (System Integrators, System Distributors, OEMs, and Wholesale channel partners), primarily through a defined territory, though coverage outside the territory may be needed at times. This role involves providing direct technical sales support, answering technical questions, reviewing project specifications, traveling to job sites, and assisting customers with project submittal information. The specialist will also be responsible for writing application software, creating graphical library files, developing schedules, trends, and alarms, and providing product training. Additionally, the role includes assisting with feasibility studies, field tests, and new product proposal forms, acting as a content expert for assigned product categories, and representing KMC Controls at trade shows. Active daily engagement with the company's CRM system is expected.

Requirements

5 years Design/Development Engineering in HVAC Digital Controls OR 5 years’ experience in Field Application Engineering & Support of HVAC Controls and Digital Systems OR 3 years Direct selling of HVAC controls in Branch or Independent representative office of KMC Controls (preferred) or competitor such as Johnson Controls, Honeywell, Siemens, Delta, Reliable, Automated Logic or similar.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers and regulatory agencies.
Ability to effectively present information to the technical staff and management.
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Regularly required to sit; use hands to handle, or feel objects, tools, or controls; and reach with hands and arms.
Occasionally required to stand or walk; and talk or hear.
Frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, color vision, and depth perception.

Nice To Haves

Niagara AX/N4 experience/certification is preferred.
Familiarity with KMC Controls' product portfolio and software platforms is a plus.
Experience in Field Application Engineering & Support of HVAC Controls and Digital Systems is preferred.
Design/Development Engineering in HVAC Digital Controls is preferred.
Willingness to travel as needed to meet with clients, attend trade shows, and industry events.

Responsibilities

Provide direct technical sales support to KMC customers (SI’s OEMs, and wholesale channel partners) via email, telephone, internet, and other communications.
Review project specifications for proper selection of KMC equipment and development of technical solutions.
Travel to job sites to resolve issues as needed.
Provide direct Technical Sales and advisory support to KMC Area Vice Presidents.
Assist customers in the preparation of project submittal information, including product selection, wiring diagrams, submittal review, and development of written sequences of operation.
On occasion, write application software panel files, test for proper operation, create graphical library files, and develop associated schedules, trends, and alarms for specific projects and customers.
Interface with customers to clarify ambiguities in specifications and product performance.
Provide KMC approved standard product training classes to authorized KMC Customers.
Provide KMC approved customized “mentoring” training classes to KMC customers.
Provide customized “mentoring” and training to select OEM customers and select customers on specific products & applications.
Provide copies of developed panel files & related materials to the VP-Technical Support team for the KMC “Standard Applications Library”.
Assist with/execute assigned feasibility study projects within agreed upon schedules.
Assist with/execute assigned field test projects in conjunction with local resources and customers within agreed upon schedules.
Assist Area Vice Presidents in completing the New Product Proposal form to satisfy identified market needs.
Be the “content expert” on assigned product categories and make recommendations for new products, features, and obsolescence of old products.
Conduct technical product presentations to customers or potential customers.
Refer non-sales related technical support questions to the Technical Support and Applications department.
Actively/daily engage in the use of the company’s CRM system.
Represent KMC Controls at various trade shows and conferences.
Travel as directed and approved (expected to range between 40 – 70%).