BAS Support Specialist
ControlsJobs•Laurel, MD
•Hybrid
About The Position
A long-standing leader in HVAC, Refrigeration, and Building Automation distribution is seeking a skilled BAS Support Specialist to join their MD/DC Metro team. This hybrid technical support role is ideal for an experienced BAS technician or controls specialist looking to transition into a customer-facing position with a respected Mid-Atlantic distributor. You’ll provide real-time support, product selection guidance, and system layout expertise for contractors working across multiple BAS platforms.
Requirements
- 5+ years of hands-on experience in Building Automation Systems (BAS)
- Strong knowledge of BAS programming, HVAC system operations, and field controls
- Solid computer and networking skills, including IP addressing and controller communication
- Excellent communication, customer service, and problem-solving abilities
- Tridium Niagara N4 certification required
Nice To Haves
- Experience with Honeywell WEBs, JCI Facility Explorer, or similar platforms preferred
Responsibilities
- Provide technical support to BAS contractors via phone, email, and remote access tools
- Assist with presale application guidance, equipment selection, and system layout recommendations
- Prepare product quotes and support order processing within distributor systems
- Coordinate deliveries, logistics, and inventory for controls and HVAC/R products
- Support post-sale installation, integration, commissioning, and troubleshooting needs
- Train contractors on BAS platforms and assist with product onboarding
- Collaborate with manufacturers to resolve technical issues and ensure customer satisfaction
Benefits
- Medical, Dental, Vision Insurance
- 401(k) Plan
- Paid Vacation, Sick Leave, and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
