Bartender - Skiatook

Osage Casino•Skiatook, OK

7d•Onsite

About The Position

Under general supervision of the Beverage Supervisor, the Bartender is responsible for maintaining the bar area, providing excellent customer service in a timely manner, preparing all drink orders, delivering and refilling drink orders, and responding to guest questions and requests. The role also involves handling all payment transactions accurately.

Requirements

Must be 21 years of age.
High School Diploma or GED.
Required to obtain an ABLE liquor license.
Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
Required to maintain a valid Driver’s License.
Required to provide documents to show the applicant is eligible to work in the United States.
Read, write, speak and understand the English language.
Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals.)
Protect the Company’s value by keeping information confidential.
Perform assigned tasks under frequent supervision. Follow written and verbal instructions.
Establish and maintain positive relationships with managerial staff, co-workers, guests, and the general public. Work well alone or within a team.
Communicate information and suggestions in oral and written form. Prepare written documents and complete reports as required.
Utilize MS Office products at basic (create new documents, open/edit existing documents) skill level.
Exercise reasonable judgment and seek guidance for decisions in a manner consistent with the essential job duties and responsibilities.
See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
Travel locally, or between properties as needed.
Maintain physical condition and stamina appropriate to performance of assigned duties.
Update job knowledge by participating in educational opportunities; attending expos or conventions; and developing or maintaining professional networks.

Nice To Haves

Six months customer service experience preferred

Responsibilities

Check identification of customers in order to verify age requirements for purchase of alcohol.
Clean glasses, utensils, and bar equipment.
Take beverage orders from serving staff or directly from guests.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, in order to prepare cocktails and other drinks.
Identifies product, mixes and serves alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
Identifies bar needs and communicates them to supervisor; sets up, stocks, cleans, maintains, and breaks down work area.
Maintains a proper, complete, and clean uniform.
Serve snacks or food items to customers seated at the bar.
Slice and pit fruit for garnishing drinks.
Arrange bottles and glasses to make attractive displays.
Plan, organize, and control the operations of a cocktail lounge or bar.
Ensures cleanliness of bar, stock room, and equipment.
Collects and manages customer payments.
Maintains good communication with co-workers.
Follows all operating procedures, safety and sanitation regulations and departmental policies and procedures.
Maintains confidentiality of all privileged information.
Contributes to a team effort and accomplishes related results as required.
Performs all other related and compatible duties as assigned.
Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
Monitors production and service levels by interacting with guest and staff.
Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
Effectively communicates concerns and information to supervisor and listens to communication from supervisor.
Effectively relates ideas for improvements to supervisor and management in accordance with chain of command.
Observes and reports any and all unsafe behavior displayed by internal and external guests.