Bartender

Choice Hotels International•Salt Lake City, UT

2d•Onsite

About The Position

The role of the Bartender is to prepare beverages for our guests in a prompt and courteous manner while maintaining a high level of quality and consistency. Creates 100% guest satisfaction by providing the service brand behavior, Yes I Can! genuine hospitality and by exceeding guest expectations. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee. Performs other duties as required to provide the service brand behavior and genuine hospitality. Provides prompt, quality service to customers of banquet bar by preparing beverages and serving guests in accordance with RHG Managed Hotels standards. Provides service to customers by suggesting a cocktail/wine or non-alcoholic beverages and up-selling to premium products as appropriate. Maintains adequate levels of beverages and glassware at all times; displays beverages in an attractive fashion on cart. Maintains cleanliness of banquet bar cart at all times. Maintains knowledge of bar cart inventory and wine selection to respond properly to customer questions. Demonstrates a thorough knowledge of beverage recipes and mixing procedures. Adheres to legal and/or Managed Hotels policies and standards. Understands and follows the laws and guidelines for beverage service. Handles cash, checks and/or credit cards in accordance with Radisson policies. Records accurate consumption at the end of each function and reports to supervisor.

Requirements

Must be able to obtain and hold a valid Bartender’s License
Must be 21 years of age, or older
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math and handle cash
Ability to work with Point of Sale systems
Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Responsibilities

Prepare beverages for guests in a prompt and courteous manner while maintaining a high level of quality and consistency.
Create 100% guest satisfaction by providing the service brand behavior, Yes I Can! genuine hospitality and by exceeding guest expectations.
Give personal attention, take personal responsibility, and use teamwork when providing guest service.
Listen, apologize with empathy, find a solution, and follow through when resolving guest problems.
Assume the responsibility to notice when the guest is not satisfied and use their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.
Perform other duties as required to provide the service brand behavior and genuine hospitality.
Provide prompt, quality service to customers of banquet bar by preparing beverages and serving guests in accordance with RHG Managed Hotels standards.
Provide service to customers by suggesting a cocktail/wine or non-alcoholic beverages and up-selling to premium products as appropriate.
Maintain adequate levels of beverages and glassware at all times; display beverages in an attractive fashion on cart.
Maintain cleanliness of banquet bar cart at all times.
Maintain knowledge of bar cart inventory and wine selection to respond properly to customer questions.
Demonstrate a thorough knowledge of beverage recipes and mixing procedures.
Adhere to legal and/or Managed Hotels policies and standards.
Understand and follow the laws and guidelines for beverage service.
Handle cash, checks and/or credit cards in accordance with Radisson policies.
Record accurate consumption at the end of each function and report to supervisor.