Gram & Dun Bartender

Argosy Casino Hotel & Spa Riverside • Riverside, MO

22d • Onsite

About The Position

We are looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• Must be at least 21 years of age.
• High school diploma or general education degree (GED); or a minimum of two to three years of related experience and/or training; or equivalent combination of education and experience.
• Must pass a written test.
• Strong interpersonal and communication skills for engaging with guests and staff.
• Product knowledge of menu items and pairings.
• Technical skills for POS systems.
• Ability to handle multiple tasks in a fast-paced environment.
• Attention to detail.
• Patience.
• Physical stamina.
• Basic math skills.
• Proficiency in English is essential.
• Basic arithmetic for totaling bills and making change.
• Proficiency with Point-of-Sale (POS) systems for processing orders and payments.
• Skills in cash handling and currency calculation for accuracy and efficiency.
• Critical thinking, problem-solving, and sound judgment to manage complex situations, anticipate guest needs, and maintain a high standard of service.
• Must be able to qualify for any and all licenses or permits required by local, state or federal law.
• Regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
• Frequently required to talk or hear.
• Frequently required to stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

• Additional languages being a plus.

Responsibilities

• Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names.
• Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.
• Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.
• Welcome guests to their seat, present menus, and explain daily specials and unique menu items.
• Maintain a clean and organized service area, ensuring all necessary utensils, glassware, linens and alcohol are available and in pristine condition.
• Assist in setting up and resetting the bar in accordance with Gram & Dun standards, ensuring a polished and inviting dining environment.
• Know the menus thoroughly to answer questions, make personalized recommendations (including drink pairings), and inform guests about specials.
• Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages.
• Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles.
• Ensure that garnish items are adequately prepared and stocked including proper preparation of such items as lemons, limes, olives, celery and cherries.
• Deliver food and beverages to bar guests promptly, ensuring they are served at the correct temperature and meet any dietary needs.
• Address special guests requests politely and efficiently, ensuring accurate and timely order submissions to the kitchen.
• Promote and upsell additional menu items to enhance the dining experience.
• Monitor guest satisfaction, promptly addressing any issues or concerns with a solution-oriented approach.
• Strictly adhere to health and safety regulations, maintaining the highest standards of cleanliness and hygiene.
• Ensure that all stations are set up in a correct manner.
• To ensure that your assigned side duty is completed before and after dinner service as specified.
• To check with your guests and ensure the food and service is to the satisfaction of the guest, and take necessary actions, if needed.
• Communicate effectively with management and colleagues to ensure smooth service operations.
• Occasionally perform duties that will assist with customer satisfaction including but not limited to, seating, bussing and expediting tables, food and drinks.
• Complete deposits at the end of each shift as required.
• Preform tasks to ensure an attractive patron dining area associated with Gram & Dun including removals of trash and debris from tables, chairs and floor.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• To handle with extreme care for all equipment, especially while transporting chinaware/glassware prior, during and after service to minimize breakage and maintain cost control.
• Any reasonable requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your management personnel.
• Neet department uniform, appearance and grooming requirements.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED