Bartender, Octavia (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

3d•Onsite

About The Position

The Bartender for Octavia at Caesars New Orleans Casino provides friendly, excellent service to every customer at the bar and prepares and pours drinks. The role includes preparing drinks to department recipes, operating the cash register, providing entertainment pouring, sharing information about property events and attractions, and helping ensure guest satisfaction through courteous, attentive service. Bartenders maintain and stock their stations, manage cash and receipts, control beverage costs, promote products, and set up and break down the bar according to department procedures. They are expected to understand beer basics, styles, brewing techniques and flavor profiles, have basic sports and sports-betting knowledge, and maintain a positive, helpful attitude while working effectively with guests and coworkers. The position is at a casino bar and requires continuous movement in a fast-paced, sometimes stressful environment. Duties involve standing and walking, handling ice and bar stock, preparing and serving drinks, cleaning the bar, completing paperwork and cash transactions, and operating bar equipment. The role also requires tolerating areas containing secondary smoke and responding to visual and aural cues.

Requirements

Must be at least 21 years of age.
Must be a certified bartender.
High school diploma or GED required.
Previous bartending experience required.
Knowledge of operating a cash register and bar equipment required.
Excellent customer service and communication skills.
Ability to work well with coworkers and as part of a team.
Must present a well-groomed appearance.
Ability to add and subtract.
Manual dexterity and flexibility to operate cash registers and beverage guns, handle glasses and an ice scoop, and measure liquor with a shot glass.
Ability to work with hands in ice for up to four hours.
Ability to stand and walk for up to four hours.
Ability to maneuver inside the assigned casino bar area and move continuously and quickly around assigned areas for an entire shift.
Ability to lift up to 75 pounds.
Ability to use hand motions to prepare and pour drinks and to clean and wipe bar areas.
Ability to bend, pull and carry bar stock to and from refrigerators and cabinets.
Ability to complete required paperwork and cash transactions.
Dexterity to grip items such as glasses, pens, pads, garnishments and money.
Ability to operate cash registers, juice guns, cutting boards, liquor guns, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, frozen drink machines, iced tea machines and other necessary equipment.
Ability to tolerate areas containing secondary smoke.
Ability to work at a fast pace and in stressful situations.
Ability to read, write, speak and understand English.
Ability to respond to visual and aural cues.
Must meet attendance guidelines and adhere to regulatory, departmental and company policies.

Responsibilities

Prepare ordered drinks using proper portions, department recipes and standard ingredients, and provide related bar service to guests at assigned stations.
Operate the cash register, enter correct amounts, and provide guests or servers with the correct change.
Provide entertainment for guests through entertainment pouring.
Interact courteously with guests and provide a positive experience.
Provide customers with information about current property events, promotions and attractions.
Maintain knowledge of food and drinks and provide service that supports guest satisfaction; maintain respectful control over guests.
Maintain knowledge of beer basics, brewing techniques, beer styles and flavor profiles.
Anticipate guest needs and situations; manage station timing and pace discreetly and set an enthusiastic tone for the station.
Maintain a positive and helpful attitude toward guests.
Mix drinks according to prescribed recipes and keep the station stocked with liquor, glasses and accessories.
Account for the beginning cash register bank, cash, complimentary drinks and charge receipts.
Use beverages, fruit and supplies resourcefully to maintain low beverage costs.
Act as a role model to other employees and represent Caesars positively.
Meet attendance guidelines and follow regulatory, departmental and company policies.
Maintain basic knowledge of sports and sports betting to support relevant conversations with guests.
Actively upsell products and use endorsements at appropriate service opportunities.
Set up and break down the assigned bar in accordance with department policies and procedures.