Bartender

Highgate Hotels • Orlando, FL

11d • Onsite

About The Position

The Bartender is responsible for setting up the bar and mixing drinks for guests and servers. The role maintains service and cleanliness in the bar area, provides quality service and guest satisfaction, and helps control liquor inventory. The Bartender must follow hotel standards for beverage preparation and presentation, comply with state liquor laws and hotel policies, and serve alcohol responsibly.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources to meet objectives.
• Ability to handle problems effectively.
• Ability to stand for the entire shift.
• Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Flexible schedule; long hours are sometimes required.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Maintain a warm, attentive, friendly, helpful, and courteous demeanor toward guests, managers, and fellow employees.
• Set up the bar according to hotel standards and serve guests promptly and efficiently.
• Prepare beverages and cocktails according to the hotel's mixing and presentation standards.
• Serve guests' beverage requirements in a friendly, courteous, and professional manner.
• Break down the bar after functions and store liquor, supplies, and equipment according to hotel standards.
• Follow state liquor laws and prescribed procedures for serving liquor responsibly.
• Know hotel services and facilities.
• Abide by hotel policies and safety rules.
• Respond to guest problems, complaints, and accidents.
• Know the locations of fire exits and fire extinguishers and how to operate fire extinguishers.
• Keep the bar and service areas clean and tidy during service.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Maximize productivity, identify problem areas, and assist in implementing solutions.
• Anticipate, prevent, identify, and solve problems as needed.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED