Bartender

Heritage Hotels & Resorts • Santa Fe, NM

2d • Onsite

About The Position

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Their luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. They care for their guests, their team, and their neighborhoods with the same intention, inviting passionate individuals to join the Heritage family to create unforgettable guest experiences. This Bartender role is significant because every interaction at the bar is an opportunity to create a memorable experience. In this position, you are not just preparing beverages, but crafting moments through expertise, energy, and genuine connection. The role requires balancing speed with precision, personality with professionalism, and creativity with consistency to set the tone for the entire bar environment. The bar is often the heartbeat of the guest experience, where atmosphere, service, and product come together in real time. By delivering high-quality beverages, engaging guests with confidence and care, and upholding safety and regulatory standards, the Bartender plays a critical role in driving guest satisfaction, building loyalty, and elevating the overall experience.

Requirements

• Excellent verbal communication and interpersonal skills.
• Strong multitasking abilities in fast-paced environments.
• Commitment to maintaining a clean and organized bar.
• High attention to detail and commitment to service excellence.
• Positive attitude and willingness to learn.
• Strong customer service and problem-solving skills.
• Working knowledge of beverage preparation and responsible alcohol service practices.
• High school diploma or equivalent required.
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.
• Ability to stand for extended periods and lift, carry, push, and pull 30+ pounds.
• Flexible availability including nights, weekends, and holidays.

Nice To Haves

• High-volume and/or fine dining experience preferred.
• Strong knowledge of classic cocktails, spirits, beer & wine.

Responsibilities

• Prepare and serve beverages for bar guests and dining service.
• Deliver warm, professional, and seamless guest experiences.
• Greet guests promptly and create a welcoming bar environment.
• Maintain proper alcohol service standards and verify guest identification.
• Accurately handle cash and credit transactions and complete tip reporting.
• Maintain cleanliness and organization of bar and lounge areas.
• Manage bar inventory, restocking, and storage of supplies.
• Resolve guest concerns promptly and professionally.
• Uphold all food safety, sanitation, and company service standards.
• Maintain a polished, professional appearance at all times.

Benefits

• Competitive pay and comprehensive benefits, including a 25% match for 401k!
• Generous employee discounts across Heritage Hotels, restaurants, spa, and retail!
• Free employee parking!
• Growth and development opportunities!
• Supportive, people-first culture rooted in New Mexico pride and community!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees