Bartender-Outlet 101

Sonesta International Hotels Corporation•Royal Sonesta Cambridge, MA

1d•$21 - $23•Onsite

About The Position

Take orders, prepare and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel standards. Maintain stock/supplies and cleanliness of outlet and equipment.

Requirements

Complete knowledge of all menu items, liquor brands, beer and non-alcoholic selections available respective prices
Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
Complete knowledge of table/seat/station numbers, room capacity, hours of operation for the bar
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Obtain outlet keys from security
Complete opening side duties
Check quality amount of all bar stock and supplies by using checklist
Complete opening inventory sheet
Requisition all necessary supplies
Transport supplies from storeroom to bar
Stock ice in bar
Set up bottles in display cabinet and speed rail
Prepare garnishes
Stock glassware and paper supplies
Prepare mixes
Check condition and cleanliness of blender, shaker and other tools
Check temperature of refrigeration units and glass wash machine
Change date on credit card imprinter at opening shift
Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies
Greet guests and take their orders (food and beverage), utilizing suggestive/upselling techniques
Call orders into Room Service
Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them
Prepare all drink orders for guests according to outlet recipes
Serve drinks to guests
Open and serve wine/champagne bottles
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy
Maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
Handle guest complaints following the six step procedures and ensuring guest satisfaction
Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette

Responsibilities

Complete knowledge of all menu items, liquor brands, beer and non-alcoholic selections available respective prices
Knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
Complete knowledge of table/seat/station numbers, room capacity, hours of operation for the bar
Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended
Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
Obtain outlet keys from security
Complete opening side duties
Check quality amount of all bar stock and supplies by using checklist
Complete opening inventory sheet
Requisition all necessary supplies
Transport supplies from storeroom to bar
Stock ice in bar
Set up bottles in display cabinet and speed rail
Prepare garnishes
Stock glassware and paper supplies
Prepare mixes
Check condition and cleanliness of blender, shaker and other tools
Check temperature of refrigeration units and glass wash machine
Change date on credit card imprinter at opening shift
Inspect cleanliness and condition of bar, guest and service areas; rectify any deficiencies
Greet guests and take their orders (food and beverage), utilizing suggestive/upselling techniques
Call orders into Room Service
Ensure that all drink orders from servers are accurately rung into the P.O.S. system before giving drinks to them
Prepare all drink orders for guests according to outlet recipes
Serve drinks to guests
Open and serve wine/champagne bottles
Anticipate guests’ needs, respond promptly and acknowledge guests even when busy
Maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry
Handle guest complaints following the six step procedures and ensuring guest satisfaction
Answer outlet telephone within 3 rings, using correct greeting and telephone etiquette