Bartender/Server

Lawry's Careers•Beverly Hills, CA

5d•Onsite

About The Position

We are looking for a Bartender/Server to join our team! The Bartender/Server's primary responsibility is producing, creating, and improving drinks, and assembling the requested drinks into the required glassware, as part of the bar process before passing the order along to the guests. The Bartender/Server follows and ensures compliance with food safety handling policies and maintains an organized and hygienic work area, including personal hygiene procedures. ESSENTIAL FUNCTIONS Consistently and sufficiently meet Lawry’s standards, as an ambassador of the restaurant with our guests, including inspiring the “WOW Factor” level of service, providing and exuding quality, professionalism, positive guest relations, and first class entertainment and performance. Comply with all of Lawry’s employment related policies and procedures; including accurate records of hours worked, breaks, and tip income in TMX, communication of shift changes, tardiness or absence; and behavior consistent with the company’s desire to maintain a workplace free of incidents of co-worker harassment, discrimination, drug or alcohol abuse. Ensures bar is well stocked and set up at beginning of shift with fresh-cut garnishes, pre-mixes, liquors, beers, wines, straws, beverage napkins, coasters and other supplies. Orchestrate among the assigned foodservice co-workers, timely introduction of guests, description of food and beverage selections, expedient delivery of meal service, verification of meal satisfaction, any resolution of guest issues, the final presentation of the correct bill, payment processing and delivery of accurate cash change or charge receipts, and assistance with guests’ readiness to depart the restaurant, signaling the end of service. Greet, guide, and accommodate individual and special needs of guests in a confident, well-spoken and succinct manner, while following Lawry’s standard operating procedures for delivery of the finest dining and entertainment experience to our guests; including table-side salad preparation, serving dishes, and beverages along with Carver and Dining Room Helper. Gracefully manage service for four (4) or more parties at the same time without sacrificing quality, attitude or negatively affecting the guest’s experience. Responsible for counting and verifying funds of bar bank at beginning of shift and reporting any discrepancies to management. Completes a blind checkout at the end of the shift with a manager and turns all receipts collected. Greet and accommodate individual and special needs of guests along with the Dining Room Server in a confident, well-spoken and succinct manner, while following Lawry’s standard operating procedures for delivery of the finest dining and entertainment experience to our guests. Prepares drinks for customers using proper bartending techniques, recipes and glassware; and accountable for all cash and credit card transactions at the bar from customers. Responsible for collecting proper payment from guests and securing all receipts (cash, credit card vouchers, gift cards). Offers to transfer bar tabs to dining room for guests waiting in the bar for a table. Sincerely thanks guests as if they are leaving and invites them to return. Anticipates and recognizes when a guest could become intoxicates and stops service in a professional manner. Respects and maintains Company property and assets. Maintains proper food handling and sanitation standards. Demonstrates safe work habits, particularly in relation to knife handling. Maintains a safe workplace by keeping the bar area organized, neat, and clean throughout the shift. Keeps back bar clean, organized and visually appealing, and bar equipment in working order and cleaned ongoing. Keeps tools, machines and bar equipment in good working order, and stocks and arranges bar glassware and bottles. Works efficiently, accurately and quickly to expedite the guests’ orders. Contributes to meeting unit food cost goals through portion and waste control. Follows all state liquor laws and company ServSafe Alcohol policies, including proper ID checking, responsible beverage service and ensuring no one under 21 is in the bar unless accompanied by a legal guardian. Persons under 21 are not permitted to sit directly at the bar. Assists other co-workers and departments with their duties as needed to ensure guest satisfaction. Express and exchange ideas in spoken and written English in an above average manner both with co-workers and guests, including writing orders, requests, reservations, or instructions. Demonstrates knowledge of Lawry’s Restaurants, including family history, locations, service and meal hours, and frequent diner benefits. Demonstrate knowledge of the menu items to assist guests in their wine, meal and dessert selections, using informed, tantalizing descriptions and effective selling techniques. Demonstrate effective teamwork and cooperation with co-workers, management, vendors and/or suppliers. Demonstrate competency in POS and TMX computer systems, and basic math calculations. Be dressed in a clean, designated uniform and acceptable footwear, ready to begin at start of all scheduled shifts, and work until the end of scheduled shifts, unless authorized by management for approved shift or work schedule change. From time to time, assumes other co-worker’s duties during off-peak hours when staff is reduced Attend all mandatory co-worker meetings, training, informational and education sessions. Reports all damaged or malfunctioning fixtures and equipment to the Manager on duty promptly. Reports all accidents or unsafe conditions to the Manager on duty immediately.

Requirements

TOAST POS experience is required.
Bartending and Serving experience is required.
At least one (1) year of previous experience as a Bartender and Server in a high-end dining establishment is required.
Must be able to read scales.
Current Local/State Food Handler’s Training Certifications as required.
Current Local/State Alcohol Beverage Service Training Certifications as required.
Basic familiarity with TOAST POS system, calculators and touch screens.
Legal age to serve alcohol beverages.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Able to wear required uniform.
Able to listen and follow instructions carefully.
Able to stay calm under pressure.
Capable of following key recipes.

Nice To Haves

High school diploma or GED preferred.
Some college or culinary education beneficial.

Responsibilities

Producing, creating, and improving drinks, and assembling the requested drinks into the required glassware.
Ensuring compliance with food safety handling policies and maintaining an organized and hygienic work area.
Meeting Lawry’s standards as an ambassador of the restaurant, providing quality, professionalism, positive guest relations, and entertainment.
Complying with employment policies, including accurate records of hours worked, breaks, and tip income.
Ensuring the bar is well stocked and set up at the beginning of the shift.
Orchestrating timely guest service, including introductions, order taking, meal delivery, and payment processing.
Greeting, guiding, and accommodating individual and special needs of guests.
Managing service for multiple parties simultaneously without sacrificing quality.
Counting and verifying funds of the bar bank at the beginning of the shift.
Completing a blind checkout at the end of the shift.
Preparing drinks for customers using proper bartending techniques, recipes, and glassware.
Accountable for all cash and credit card transactions at the bar.
Collecting proper payment from guests and securing all receipts.
Offering to transfer bar tabs to the dining room for guests waiting for a table.
Thanking guests as they leave and inviting them to return.
Anticipating and recognizing when a guest could become intoxicated and stopping service professionally.
Respecting and maintaining Company property and assets.
Maintaining proper food handling and sanitation standards.
Demonstrating safe work habits, particularly in relation to knife handling.
Maintaining a safe workplace by keeping the bar area organized, neat, and clean.
Keeping the back bar clean, organized, and visually appealing.
Ensuring bar equipment is in working order and cleaned ongoing.
Keeping tools, machines, and bar equipment in good working order.
Stocking and arranging bar glassware and bottles.
Working efficiently, accurately, and quickly to expedite guest orders.
Contributing to meeting unit food cost goals through portion and waste control.
Following all state liquor laws and company ServSafe Alcohol policies.
Assisting other co-workers and departments with their duties as needed.
Expressing and exchanging ideas in spoken and written English.
Demonstrating knowledge of Lawry’s Restaurants.
Demonstrating knowledge of menu items to assist guests with selections.
Demonstrating effective teamwork and cooperation.
Demonstrating competency in POS and TMX computer systems, and basic math calculations.
Being dressed in a clean, designated uniform and acceptable footwear, ready to begin at the start of all scheduled shifts.
Assuming other co-worker’s duties during off-peak hours when staff is reduced.
Attending all mandatory co-worker meetings, training, informational and education sessions.
Reporting all damaged or malfunctioning fixtures and equipment to the Manager on duty promptly.
Reporting all accidents or unsafe conditions to the Manager on duty immediately.