Bartender/Server

Lawry's Restaurants Inc.•Beverly Hills, CA

6d•Onsite

About The Position

We are looking for a Bartender/Server to join our team. The Bartender/Server's primary responsibility is producing, creating, and improving drinks, and assembles the requested drinks into the required glassware, as part of the bar process before passing the order along to the guests. The Bartender/Server follows and ensures compliance with food safety handling policies and maintains an organized and hygienic work area, including personal hygiene procedures.

Requirements

Toast POS experience is required.
Bartending and serving experience is required.
At least one (1) year of previous experience as a bartender and server in a high end dinning establishment is required.
Must be able to read scales.
Current local/state food handler’s training certifications as required.
Current local/state alcohol beverage service training certifications as required.
Basic familiarity with Toast POS system, calculators and touch screens.
Legal age to serve alcohol beverages.
Able to listen and follow instructions carefully.
Able to stay calm under pressure.
Capable of following key recipes.

Nice To Haves

Some college or culinary education beneficial.

Responsibilities

Consistently and sufficiently meet Lawry’s standards, as an ambassador of the restaurant with our guests, including inspiring the “WOW Factor” level of service, providing and exuding quality, professionalism, positive guest relations, and first-class entertainment and performance.
Comply with all of Lawry’s employment related policies and procedures; including accurate records of hours worked, breaks, and tip income in TMX, communication of shift changes, tardiness or absence; and behavior consistent with the company’s desire to maintain a workplace free of incidents of co-worker harassment, discrimination, drug or alcohol abuse.
Ensures bar is well stocked and set up at beginning of shift with fresh-cut garnishes, pre-mixes, liquors, beers, wines, straws, beverage napkins, coasters and other supplies.
Orchestrate among the assigned foodservice co-workers, timely introduction of guests, description of food and beverage selections, expedient delivery of meal service, verification of meal satisfaction, any resolution of guest issues, the final presentation of the correct bill, payment processing and delivery of accurate cash change or charge receipts, and assistance with guests’ readiness to depart the restaurant, signaling the end of service.
Greet, guide, and accommodate individual and special needs of guests in a confident, well-spoken and succinct manner, while following Lawry’s standard operating procedures for delivery of the finest dining and entertainment experience to our guests; including table-side salad preparation, serving dishes, and beverages along with Carver and Dining Room Helper. Gracefully manage service for four (4) or more parties at the same time without sacrificing quality, attitude or negatively affecting the guest’s experience.
Responsible for counting and verifying funds of bar bank at beginning of shift and reporting any discrepancies to management.
Completes a blind checkout at the end of the shift with a manager and turns all receipts collected.
Greet and accommodate individual and special needs of guests along with the dining room server in a confident, well-spoken and succinct manner, while following Lawry’s standard operating procedures for delivery of the finest dining and entertainment experience to our guests.
Prepares drinks for customers using proper bartending techniques, recipes and glassware; and accountable for all cash and credit card transactions at the bar from customers. Responsible for collecting proper payment from guests and securing all receipts (cash, credit card vouchers, gift cards).
Offers to transfer bar tabs to dining room for guests waiting in the bar for a table.
Sincerely thanks guests as they are leaving and invites them to return.
Anticipates and recognizes when a guest could become intoxicates and stops service in a professional manner.
Respects and maintains company property and assets.
Maintains proper food handling and sanitation standards.
Demonstrates safe work habits, particularly in relation to knife handling.
Maintains a safe workplace by keeping the bar area organized, neat, and clean throughout the shift. Keeps back bar clean, organized and visually appealing, and bar equipment in working order and cleaned ongoing.
Keeps tools, machines and bar equipment in good working order, and stocks and arranges bar glassware and bottles.
Works efficiently, accurately and quickly to expedite the guests’ orders.
Contributes to meeting unit food cost goals through portion and waste control.
Follows all state liquor laws and company ServSafe Alcohol policies, including proper ID checking, responsible beverage service and ensuring no one under 21 is in the bar unless accompanied by a legal guardian. Persons under 21 are not permitted to sit directly at the bar.
Assists other co-workers and departments with their duties as needed to ensure guest satisfaction.
Express and exchange ideas in spoken and written English in an above average manner both with co-workers and guests, including writing orders, requests, reservations, or instructions.
Demonstrates knowledge of Lawry’s restaurants, including family history, locations, service and meal hours, and frequent diner benefits.
Demonstrate knowledge of the menu items to assist guests in their wine, meal and dessert selections, using informed, tantalizing descriptions and effective selling techniques.
Demonstrate effective teamwork and cooperation with co-workers, management, vendors and/or suppliers.
Demonstrate competency in POS and TMX computer systems, and basic math calculations.
Be dressed in a clean, designated uniform and acceptable footwear, ready to begin at start of all scheduled shifts, and work until the end of scheduled shifts, unless authorized by management for approved shift or work schedule change.
From time to time, assumes other co-worker’s duties during off-peak hours when staff is reduced.
Attend all mandatory co-worker meetings, training, informational and education sessions.
Reports all damaged or malfunctioning fixtures and equipment to the manager on duty promptly.
Reports all accidents or unsafe conditions to the manager on duty immediately.