Bartender/Beverage Server

Caesars Entertainment•Council Bluffs, IA

1d•Onsite

About The Position

This role involves providing beverage service to casino guests in designated gaming areas, ensuring prompt, courteous refreshment service, and delivering a great experience through courteous interaction. The position requires staying informed about promotional beverages, events, and services, while maintaining the integrity of financial controls. The server will monitor guest alcohol consumption and intervene as needed, act as an ambassador of goodwill, promote casino events and programs, and work closely with the Total Rewards Center to encourage new card sign-ups. Personalized service, including using the guest's name, and resolving service problems according to guidelines are key aspects of the role. The position also involves preparing and pouring drink orders accurately, operating a cash register/POS system, accounting for all sales, and maintaining a clean and stocked workstation.

Requirements

Ability to work in a team environment and under stress as the volume of business increases
Mathematical ability including the ability to add and subtract - Count money and change correctly
Ability to stand and walk for 8 to 10 hour shifts
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Knows cocktail ingredients and proper mixing and pouring techniques
Must be physically mobile with reasonable accommodation
Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs)
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails
Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas
Able to work in constricting areas
Must be able to respond to visual and oral cues
Must be flexible with schedule; including nights, weekends, and holidays as required
Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality
Must meet professional appearance standards as prescribed by company policy
Must maintain Personal Best image portrayed at time of hire - Jewelry, if issued, must be worn. Otherwise, tasteful and simple jewelry is permitted; no large chokers, chains or bracelets. No faddish hairstyles or unnatural colors are permitted.
Males: Hair must not extend below top of shirt collar. Ponytails are prohibited. Hands and fingernails must be clean and nails neatly trimmed at all times. No colored polish is permitted. Eye and facial makeup is not permitted. Shoes will be solid black leather or leather type with rubber (non-slip) soles
Females: Hair must be teased, curled, or styled every day you work. Hair must be worn down at all times, no exceptions. Nail polish can be clear, white, pink or red color only. No exotic nail art or length. Makeup (face powder, blush and mascara) must be worn and applied in complimentary colors. Lip color must be worn at all times. Shoes will be solid black leather or leather type with rubber (non-slip) soles

Nice To Haves

High School Diploma or equivalent preferred

Responsibilities

Providing beverage service to casino guests in designated gaming areas
Providing prompt, courteous beverage refreshment service to casino guests
Providing a great experience for every guest every time through courteous interaction
Keeping informed of continually changing promotional beverages, events and services
Maintaining integrity of all financial controls and responsibilities
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
Promotes casino events and programs
Works closely with Total Rewards Center to promote new card sign up programs
Provides personalized service and uses guest name
Resolves service problems according to guidelines
Provides fast, friendly, professional beverage service to casino guests and beverage servers
Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
Slices and pits fruit as required
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
Accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
Maintains a clean and stocked workstation in accordance with established health and safety guidelines