Barn Manager - Full Time, Year Round

Red Horse Mountain Ranch•Harrison, ID

4d•Onsite

About The Position

The Barn Manager is the department leader of the Herd Manager and Wrangler/Guide team members and a very important part of the leadership and direction of Red Horse Mountain Ranch. Oversees all aspects of a healthy, well functioning barn department. Takes care of the guests and their overall experience and sets the bar high for others to do the same. Runs the continual training of team members on daily operations and procedures. Upholds and trains their team on the Core Values, Purpose, Mission, and Vision of Red Horse Mountain Ranch. Oversees the Barn Department budget.

Requirements

Represent the ranch core values and help drive the purpose, vision, and mission of Red Horse Mountain Ranch forward
A passion and a gift to lead others and help them grow
An attitude of solving problems vs complaining about them
Continue to learn how to be a better leader and to be coached by others
Must be able to have difficult conversations with guests and staff
You need both good speaking skills to provide information effectively and good listening skills to understand.
A willingness to learn and grow in this area
Experience guiding in the outdoor adventure industry
Experience with handling emergency situations
Must be at least 21 years of age
Must be physically fit and capable of all Guide/Wrangler activities
Must be a US Citizen or possess a current and appropriate working visa
Must have skills in Western riding and horsemanship and experience in working with a herd
Experience in leading horseback rides, giving horseback instruction, and vetting
Ability to lift 75 pounds multiple times and work long hours
Must have a Valid Driver’s License and clean driving record
Must be willing to wear proper western attire including a cowboy hat, boots, western long sleeve shirt and be presentable in a good western image in dress and behavior
Must be able to show strong safety for riders and horses
Must be able to show proof of First Aid / CPR certification or pass certification on arrival
Must be able to communicate kindly and professionally with team members, community members, and guests
Exhibit a patient and positive attitude with animals and people
This position also completes the tasks required in the job description of a Wrangler (see Wrangler job description)

Responsibilities

Lead and Train the Wrangler/Guide Team Members
Train on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual and Herd Manager, Wrangler and Kids Program Job Descriptions
Use the Ranch’s Mission, Vision, and Purpose Statements and Core Values to lead your team
Be the example of what you want them to be
Identify if extra training is needed and coordinate the scheduling of the additional training
Run meetings - Come prepared with high energy for meetings with notes of what you would like to share to insure a productive meeting that helps the function the ranch
Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions
Schedule meetings with individual team members to see how they are doing, what they need to improve on, and what you need to improve on. This is followed by making corrections and fixing problems
Upon the end of a season, barn staff will have been spoken to enough about their progress that it will be clear to them and the Barn Manager on the status of their rehire
All barn staff issues will be addressed in a timely manner
Mediate conflict amongst staff members, bringing serious or repeat issues to the attention of the Ranch Manager
Document correction given to your team in the feedback form
Receive feedback from your team on how you can improve as a leader and how your department systems and procedures can improve
Grow yourself as a leader so you can better understand how to lead your team
Schedule meetings with other managers on any topics you may need guidance on or need to figure out to make the ranch operate smoothly between departments
Create and protect unity within your department and other departments
Welcome and talk with guests
Set a positive example for treating our guests with respect and never talking poorly about them
Help guests connect to the simple joys of life
Uphold our high standards as a world class dude ranch the guests are expecting to see and experience
Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed
Create authentic and memorable life moments for guests
Watch for social cues to see if a guest is not having a good experience and go above and beyond to correct the issue
Accommodate special requests made by guests
Predict and exceed expectations
Handle all conflicts with grace and respect
Take other guest requests to appropriate team leader to be fulfilled
Make sure all buildings and spaces leading up to buildings are beautiful and well kept. Reporting anything affecting the guest experience outside of your department to the appropriate department leader.
Manage and communicate with the Herd Manager to assure the herd is healthy and adequate for supporting the barn operations of both guests and staff
Aid in the final approval of which horses meet the criteria to be added to the guest string
Aid in the decisions of which horses can be moved into advanced, scenic, or kids program riding programs and informing management of horse purchase needs within these programs
Aid in the research and purchasing of horses, complying with all state and federal laws pertaining to the sale of a horse, transporting them across state lines, providing receipts to Ranch Manager, and bill of sales
Day to day operations of the barn, signing off on completed checklists, assigning projects and following up until done, and punctual start times to the day
General maintenance, cleanliness, and upkeep of both property, trails, and equipment related to the barn and outdoor activities
Chores and projects are done in a timely manner. That systems in place are adhered to by all staff as found in the barn manual
Safety of guests and guides
Inventory of barn items (tack, boots, helmets…)
Oversee daily guided activities on ranch (including horseback riding, sporting clays, kids program, kayaking, archery course, hiking, etc).
Insure safety in all activities
Participate as a guide in activities
Get barn and guided activities organized and set up for the season, overseeing the upkeep and restocking during the season, and coordinating the break down and winterizing of these activities at the season’s close
Punctual start times of all guided activities
Assigning appropriate guide staff to activities (horseback riding, sporting clays, kids program, kayaking, archery course, hiking, etc)
Final approval of which guests are able to participate in advanced riding must go through the barn manager.
Final approval of which guides can lead must go through the barn manager
Any changes that need to be made to the guest schedule needs to be approved by the Ranch Manager
Quickly processing applications that come in and punctual communications
Scheduling phone calls
Reading applications
Documenting your notes on hiring platform
Scheduling interviews
Conducting interviews
Calling references
Offering jobs
Building a bench of people to call if someone does not work out
Collect proper employment information from them
Documenting start and end dates on Calendar and in Staff Google Sheet
Background checks
Arranging for arrivals
Scheduling arrival tour of lodge and housing
On going communication with the team even before they arrive
Schedules pertaining to the barn team and working with other department managers if any cross over between staff in other departments
Evening entertainment help such as bar backing and roping
Helping other departments
Start and end dates
Busy weeks vs not busy weeks and taking extra days off
Using ranch time wisely and sending folks home early if you can
Inventory of all barn department items
Enter data from inventory into Barn Inventory, Budget, and Projects in Google Drive
Compile inventory and pull out information on what needs to be purchased
List in order of importance to set priorities
Research and add prices to items to get a picture of what your budget needs will be for the following season
Purchase all needed items to get through the season
Continually checking budget report
Red flagging any purchase you did not approve
Work with other departments to see how to afford important purchases
Must complete and pass the Wilderness First Responder certification through NOLS in first year of hire - paid for by Red Horse Mountain Ranch
Must complete the Horse Safety class through the Dude Ranch Foundation upon hire - paid for by Red Horse Mountain Ranch
Responding to emergencies and help facilitate the plan of action
Responsible for all receipts related to barn budget
Use shared notes for discussion with ranch managers at weekly meeting
Maintaining good relationships with all barn related vendors
Healthy balance of working alongside team and administrative duties
Follow shut down and deep clean procedures for the barn
Focus on long term planning for the barn
Create list of projects needing to be accomplished throughout winter for maintenance and for barn
Organize various work stations and create systems to improve flow, efficiency, and tidiness
Schedule outside contractors for needed services
Aiding the Herd Manager on a feeding and vetting schedule
Completing daily checklists
Assigning projects and seeing that they are completed in a timely manner
Help in other departments as needed
Update Manuals with improved procedures and policies
Work with other managers in how to improve systems and communication
Attend and actively participate in weekly and annual meetings

Benefits

Wilderness First Responder certification through NOLS (paid for by Red Horse Mountain Ranch)
Horse Safety class through the Dude Ranch Foundation (paid for by Red Horse Mountain Ranch)

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