Barn Manager - Full Time, Year Round

Red Horse Mountain Ranch•Harrison, ID

4d•Onsite

About The Position

The Barn Manager is the department leader of the Herd Manager and Wrangler/Guide team members and a very important part of the leadership and direction of Red Horse Mountain Ranch. This role oversees all aspects of a healthy, well-functioning barn department, takes care of the guests and their overall experience, and sets the bar high for others to do the same. The Barn Manager runs the continual training of team members on daily operations and procedures, upholds and trains their team on the Core Values, Purpose, Mission, and Vision of Red Horse Mountain Ranch, and oversees the Barn Department budget.

Requirements

Experience guiding in the outdoor adventure industry.
Experience with handling emergency situations.
Must be at least 21 years of age.
Must be physically fit and capable of all Guide/Wrangler activities.
Must be a US Citizen or possess a current and appropriate working visa.
Must have skills in Western riding and horsemanship and experience in working with a herd.
Experience in leading horseback rides, giving horseback instruction, and vetting.
Ability to lift 75 pounds multiple times and work long hours.
Must have a Valid Driver’s License and clean driving record.
Must be willing to wear proper western attire including a cowboy hat, boots, western long sleeve shirt and be presentable in a good western image in dress and behavior.
Must be able to show strong safety for riders and horses.
Must be able to show proof of First Aid / CPR certification or pass certification on arrival.
Must be able to communicate kindly and professionally with team members, community members, and guests.
Exhibit a patient and positive attitude with animals and people.

Nice To Haves

Wilderness First Responder certification through NOLS (paid for by Red Horse Mountain Ranch).
Horse Safety class through the Dude Ranch Foundation upon hire (paid for by Red Horse Mountain Ranch).

Responsibilities

Lead and Train the Wrangler/Guide Team Members on procedures, policies, and what it looks like to be a successful team member at Red Horse using the department manual and Herd Manager, Wrangler and Kids Program Job Descriptions.
Use the Ranch’s Mission, Vision, and Purpose Statements and Core Values to lead your team, being the example of what you want them to be.
Identify if extra training is needed and coordinate the scheduling of the additional training.
Run meetings, coming prepared with high energy and notes of what you would like to share to ensure a productive meeting that helps the function of the ranch.
Provide useful feedback throughout the season to all team members to help them grow and succeed at their positions.
Schedule meetings with individual team members to discuss their progress, areas for improvement, and areas where the manager can improve.
Address all barn staff issues in a timely manner.
Mediate conflict amongst staff members, bringing serious or repeat issues to the attention of the Ranch Manager.
Document corrections given to your team in the feedback form.
Receive feedback from your team on how you can improve as a leader and how your department systems and procedures can improve.
Grow yourself as a leader to better understand how to lead your team.
Schedule meetings with other managers on any topics you may need guidance on or need to figure out to make the ranch operate smoothly between departments.
Create and protect unity within your department and other departments.
Welcome and talk with guests, setting a positive example for treating guests with respect and never talking poorly about them.
Help guests connect to the simple joys of life.
Uphold high standards as a world-class dude ranch.
Create harmonious environments in facilities that make guests feel at ease, comfortable, safe, and welcomed.
Create authentic and memorable life moments for guests.
Watch for social cues to see if a guest is not having a good experience and go above and beyond to correct the issue.
Accommodate special requests made by guests.
Predict and exceed guest expectations.
Handle all conflicts with grace and respect.
Take other guest requests to the appropriate team leader to be fulfilled.
Ensure all buildings and spaces leading up to buildings are beautiful and well-kept, reporting anything affecting the guest experience outside of your department to the appropriate department leader.
Manage and communicate with the Herd Manager to ensure the herd is healthy and adequate for supporting the barn operations of both guests and staff.
Aid in the final approval of which horses meet the criteria to be added to the guest string.
Aid in the decisions of which horses can be moved into advanced, scenic, or kids program riding programs and inform management of horse purchase needs within these programs.
Aid in the research and purchasing of horses, complying with all state and federal laws pertaining to the sale of a horse, transporting them across state lines, providing receipts to Ranch Manager, and bill of sales.
Oversee day-to-day operations of the barn, signing off on completed checklists, assigning projects and following up until done, and punctual start times to the day.
Perform general maintenance, cleanliness, and upkeep of both property, trails, and equipment related to the barn and outdoor activities.
Ensure chores and projects are done in a timely manner and that systems in place are adhered to by all staff as found in the barn manual.
Ensure the safety of guests and guides.
Maintain inventory of barn items (tack, boots, helmets...).
Oversee daily guided activities on ranch (including horseback riding, sporting clays, kids program, kayaking, archery course, hiking, etc.).
Ensure safety in all activities.
Participate as a guide in activities.
Organize barn and guided activities for the season, overseeing the upkeep and restocking during the season, and coordinating the breakdown and winterizing of these activities at the season’s close.
Ensure punctual start times of all guided activities.
Assign appropriate guide staff to activities (horseback riding, sporting clays, kids program, kayaking, archery course, hiking, etc.).
Provide final approval of which guests are able to participate in advanced riding and which guides can lead.
Process applications quickly and communicate punctually.
Schedule phone calls, read applications, and document notes on the hiring platform.
Schedule and conduct interviews, and call references.
Offer jobs and build a bench of people to call if someone does not work out.
Collect proper employment information, document start and end dates, and arrange for background checks.
Arrange for arrivals, schedule tours of the lodge and housing, and maintain ongoing communication with the team before they arrive.
Create schedules pertaining to the barn team and work with other department managers if there is any crossover between staff in other departments.
Assist with evening entertainment, such as bar backing and roping.
Help other departments as needed.
Manage start and end dates, busy weeks vs. not busy weeks, and taking extra days off.
Use ranch time wisely and send folks home early if possible.
Maintain inventory of all barn department items.
Enter data from inventory into Barn Inventory, Budget, and Projects in Google Drive.
Compile inventory and identify items that need to be purchased, listing them in order of importance to set priorities.
Research and add prices to items to estimate budget needs for the following season.
Purchase all needed items to get through the season.
Continually check the budget report and flag any unapproved purchases.
Work with other departments to afford important purchases.
Complete and pass the Wilderness First Responder certification through NOLS in the first year of hire (paid for by Red Horse Mountain Ranch).
Complete the Horse Safety class through the Dude Ranch Foundation upon hire (paid for by Red Horse Mountain Ranch).
Respond to emergencies and help facilitate the plan of action.
Be responsible for all receipts related to the barn budget.
Use shared notes for discussions with ranch managers at weekly meetings.
Maintain good relationships with all barn-related vendors.
Maintain a healthy balance of working alongside the team and administrative duties.
Follow shut down and deep clean procedures for the barn.
Focus on long-term planning for the barn.
Create a list of projects needing to be accomplished throughout winter for maintenance and for the barn.
Organize various work stations and create systems to improve flow, efficiency, and tidiness.
Schedule outside contractors for needed services.
Aid the Herd Manager on a feeding and vetting schedule.
Complete daily checklists.
Assign projects and ensure they are completed in a timely manner.
Help in other departments as needed.
Update Manuals with improved procedures and policies.
Work with other managers on improving systems and communication.
Attend and actively participate in weekly and annual meetings.
Represent the ranch core values and help drive the purpose, vision, and mission of Red Horse Mountain Ranch forward.
Exhibit a passion and a gift for leading others and helping them grow.
Maintain an attitude of solving problems versus complaining about them.
Continue to learn how to be a better leader and be coached by others.
Have difficult conversations with guests and staff.
Provide information effectively with good speaking skills and understand with good listening skills, with a willingness to learn and grow in this area.
Complete tasks required in the job description of a Wrangler.