Bark Air Flight Concierge

BARK•New York, NY

9d•$25 - $40•Onsite

About The Position

At BARK Air, our sky-high mission is to roll out the red carpet for all our two-legged and four-legged passengers. Picture this role as the ultimate blend of concierge and canine caretaker, where every day is about ensuring tails are wagging at cruising altitude. As a dog-loving member of our team, your responsibilities will include: Pup Wellness Consultant: You’ll be an expert of dog behavior and able to navigate pup dynamics in small spaces to ensure a safe environment for passengers. Ability to assist with pup consultations, handling dogs with care and professionalism. Open to providing in-air care to pups. Creating Positive Relationships: Your friendly demeanor and cooperative spirit will ensure that every interaction with humans, dogs and BARK Air partners leaves a lasting positive impression. Best In Class Customer Experiences: As the face of our company, you’ll deliver legendary customer service to pups and dog parents traveling and those in need of baggage assistance and handling. Your keen eye for detail and proactive action to our customers' needs are mission-critical and will make their journey a delightfully memorable one. Seamless Journey Management: You're the orchestrator of smooth operations, from the moment passengers check in to the time they collect their luggage. You'll be the hero at the curbside, the guru in the lounge, and the guardian in the skies, ensuring every part of the BARK Air voyage seamless and breezy. Navigating the Unexpected: Flight delays, misplaced toys, or a surprise case of the zoomies - you handle it all with grace and agility, making sure every bump in the road (or air) is smoothed over with BARK Air's trademark care and attention. Being the Know-It-All (In The Best Way): From the latest in fare deals to the schedule of our next dog-friendly destination, you're the encyclopedia of all things BARK Air, ready and eager to share your knowledge. Adaptability: Duties may vary depending on passenger and business needs, requiring flexibility and a willingness to assist where needed is a must.

Requirements

Dog Behavior & Medical Knowledge: Confidently manage dogs in group settings, preventing or addressing any potential conflicts.
Customer Service Training: Completion of BARK Air Concierge training program, demonstrating your ability to handle various situations.
Communication Skills: Excellent verbal and written communication skills are crucial for interacting with our BARK Air passengers and team members.
Computer Proficiency: Ability to use computer systems efficiently, such as Google Suite, Slack, Expensify, Navan, Whatsapp.
Attention to Detail: Prep work pre-flight, memorizing passenger lists, noting down preferences, sharing in-depth debriefs.
Independence & Teamwork: As the sole BARK Air representative for passengers in person and in the skies, you'll be responsible for ensuring a seamless and exceptional experience from start to finish.
Physical Requirements: Meeting any physical ability requirements listed in the job description, including working within limited spaces and under tight time constraints.
Emergency Preparedness: Being aware of potential hazards and the ability to handle emergencies calmly and effectively.
Professional Appearance: Presenting a well-groomed appearance in accordance with BARK Air uniform and standards.
A Government Issued Passport: To travel internationally.
Candidates may need to assist with handling pups with mobility issues or passenger luggage. Candidates should demonstrate the capability to regularly lift and/or relocate objects weighing up to 60 pounds.
Candidates should be capable of climbing, bending, kneeling, and standing frequently and for extended durations.
Candidates must retain the ability to wear designated uniforms.
Ability to Travel Domestically & Internationally on 4 - 10 flights per month
Understanding and strong recognition of dog behaviors OR 2yr+ of vet tech experience

Nice To Haves

2-5 years of in-person hospitality experience a plus
You do not need flight attendant qualifications. Our BARK Air Concierges work alongside our charter partner’s crew to ensure a smooth and enjoyable in-flight experience.