Starbucks/Barista

Kroger•Chandler, AZ

19d

About The Position

The Barista provides exceptional customer service in a safe, clean environment and helps ensure customers return. The role supports an inclusive workplace and responsible community membership, provides products at the right time with fair and accurate pricing, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The Barista prepares beverages and food-shop orders to recipe, standards, and customer requests; assists customers with product questions and recommendations; and maintains product quality, freshness, inventory, and equipment in accordance with company and food-safety guidelines.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, nonconfrontationally, and cooperatively.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or make product suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages according to recipes and standards and customer requests, using proper equipment, and process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide customers with fresh products and correct portion sizes, or portions as close as possible to those ordered.
Recommend coffee shop items to help customers find the products they want and need.
Use coffee shop equipment, including refrigerators, freezers, slicers, and ovens, according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Use kitchen equipment, including an espresso machine, blender, computerized scale, and steamer, properly.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current with current, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.