Barista-Cafe Fenrose
About The Position
The Barista role involves direct customer interaction, including greeting customers, assisting with merchandise location, and answering product-related questions. Responsibilities include maintaining merchandise displays, restocking items, checking and discarding expired products, and ensuring the storeroom is organized. The role also requires processing customer transactions, handling various payment types, and managing returns, refunds, and exchanges. Key duties include verifying customer identification, managing cash drawer levels, completing opening and closing checklists, and monitoring the shop to prevent theft and damage. Additionally, the Barista must report any accidents, injuries, or unsafe conditions to the manager, adhere to company policies, maintain a professional appearance, protect company assets, and ensure a positive guest experience by anticipating needs and assisting individuals with disabilities. Communication skills are essential, requiring clear and professional language, proper phone etiquette, and the development of positive working relationships. The role also involves meeting quality assurance standards and performing physical tasks such as reaching, bending, twisting, pulling, stooping, moving, lifting or carrying objects up to 10 pounds, and standing or walking for extended periods. Reasonable job duties as requested by supervisors are also part of the role.
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience
- No supervisory experience
- No certifications required
Responsibilities
- Greet customers when they enter the shop
- Offer assistance in locating merchandise
- Respond to questions regarding merchandise
- Display merchandise in a neat, eye-appealing manner
- Restock items as necessary
- Check expiration dates, and discard expired items
- Keep storeroom neat and clean
- Complete customer purchases
- Process all payment types
- Process returns, refunds, and exchanges
- Verify customer identification as required
- Maintain appropriate cash levels in cash drawer
- Turn in all property monies and receipts
- Ensure deposits/cash drops are verified
- Follow checklist for opening and closing shop
- Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage
- Report accidents, injuries, and unsafe work conditions to manager
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Protect company assets
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests’ service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Comply with quality assurance expectations and standards
- Reach, bend, twist, pull, and stoop
- Move, lift, or carry objects weighing less than or equal to 10 pounds
- Stand, sit, or walk for an extended period of time
- Perform other reasonable job duties as requested by Supervisors
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
