Barista, Starbucks Lobby Cafe (Full-Time; Varied)

Harrah's Cherokee Casino Resort • Cherokee, NC

2d • Onsite

About The Position

Provide excellent service to restaurant customers.

Requirements

• High school diploma or GED required
• Able to attend to multiple priorities simultaneously
• Legible handwriting
• Ability to add, subtract, multiply, or divide quickly and correctly
• Ability to talk to others to convey information effectively
• Willing to learn and be adaptable with attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

Nice To Haves

• Six months prior food service experience preferred
• Care certification preferred

Responsibilities

• Endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Provide guest with menus and inform them of specials
• Highly skilled in coffee preparation with a comprehensive understanding of coffee blends, quality, coffee variety, roast degree and latte art
• Able to recite recipes from memory and flawlessly prepare all beverages
• Ability to up-sell chocolate, pastries, and retail in accordance with restaurant standards
• Demonstrate superior customer service skills by displaying outlined service behaviors
• Maintain an upbeat and positive attitude, create positive energy with gestures and sustain enthusiasm from one interaction to the next
• Create an atmosphere of luck and celebrate guest wins
• Ready to serve and is informed of daily information
• Build relationships by greeting guests with a warm, friendly verbal greeting
• Anticipate needs and provide top box service
• Check for satisfaction and effectively resolve service breakdowns when they exist
• Promote Total Rewards programs and card membership
• Provide a warm farewell and thank guest for visiting
• Keep work area neat and clean
• Handle/solve guests’ concerns
• Delight our guests with outstanding service
• Ensure service recovery activities
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED