Barista at Tico Coffee Roasters Roastery

Tico Coffee Roasters • Campbell, CA

9d • Onsite

About The Position

Tico Coffee Roasters is a women-owned boutique coffee roasting and tea company in Campbell, CA. We directly import specialty coffees and the finest teas from producing countries worldwide. Our coffees are hand-roasted in small batches and teas are carefully curated guaranteeing product freshness and consistency. We deeply care about sustainability, high quality, and social responsibility. Our mission is to offer a truly unique experience that empowers, protects, and nourishes life from farm to cup. We are looking for a motivated barista to join our team. This will be the initial point of contact between Tico Coffee Roasters and our retail clients as an ambassador for Tico Coffee Roasters. You are also responsible for developing a retention strategy that will yield positive long-term returning customers. The ideal barista is someone who is passionate about coffee, and food and creating incredible guest experiences grounded in respect, empathy, and recognition. This job offer also requires helping out in the roastery with packing and shipping duties, and collaboration on preparing supplies for catering and events is also needed.

Requirements

• Must be 18 years old or older
• Must be positive, inspiring, and respectful.
• 1 year of barista experience
• Passionate about coffee, people, and creating hospitality and culinary experiences
• Ability to manage your own time effectively
• Great verbal and written communication skills and a desire to share accurately the message and mission of Tico Coffee Roasters with potential customers, current ones, and the general public at all times.
• Willingness to work on a flexible schedule and on weekends
• Existing Food Handler's Certification or new certification within 30 days post-hire
• Satisfactory internal orientation completion
• Understanding of the products and equipment offered to clients
• Effectively complete the assigned tasks in a timely manner

Nice To Haves

• There is a 90 days trial period in which the applicant must demonstrate:

Responsibilities

• Great customer service with a friendly smile
• Demonstrate passion and enthusiasm for coffee
• Educate customers on all our products
• Maintain high-quality and consistent product standards
• Look for the highest customer satisfaction
• Accurately process transactions in the POS System
• Cup and taste coffee regularly to maintain familiarity with product and quality standards
• Stay informed with new products and their attributes
• Communicate with other team members, management, and production to resolve challenges and elevate service
• Create a positive work environment
• Participate in training events which include cuppings, tastings, socials, and workshops
• Deliver impeccable hospitality to our guests and your fellow teammates
• Participate in teamwork to ‘dial in’ and serve a selection of delicious coffees in a variety of different brewing methods including but not limited to espresso, pour-over, and cold brew
• Drink your and others’ coffee and espresso drinks regularly to ensure quality, uphold our standards, and keep developing your coffee palate
• Support your team in keeping the cafe running smoothly and beautifully - these tasks include washing dishes, clearing dishes, sweeping, dusting, mopping, cleaning and organizing the condiment station, taking out the trash, cleaning the bathroom, and removing wastewater from the coffee cart
• Collaborate in the roastery with packaging coffees and shipping orders when needed
• Participate in catering events when needed in the evening or on weekends

Benefits

• Competitive Hourly Wage
• 401K with employer match (100% of contributions on the first 3% deferred, then 50% of contributions from 3% to 5%)
• Early access to pay with Homebase Cash Out
• Free access to Financial Tools with Gusto Wallet
• In compliance with the California Sick Leave pay, paid sick leave accrues at the rate of one hour per every 30 hours worked, paid at the employee’s regular wage rate. Accrual shall begin on the first day of employment
• One free 12 oz bag of coffee every month
• Free coffee during working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed