Starbucks/Barista

Kroger•Frederick, MD

19d

About The Position

Prepare and serve beverage selections according to recipes, company standards, and customer requests while providing exceptional customer service in a safe, clean, and welcoming environment. The role supports a positive and inclusive workplace, promotes teamwork, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Baristas help customers discover products, maintain product quality and inventory, operate coffee shop equipment, and follow food-safety and workplace-safety procedures.

Requirements

Excellent customer service skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Any previous comparable experience.

Responsibilities

Create a welcoming environment by answering customer questions about products throughout the department and store.
Maintain knowledge of department products, answer questions, and make suggestions.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Prepare beverages to recipe and company standards, fulfill customer requests using proper equipment, and process transactions according to company best practices.
Offer product samples and inform customers about coffee shop specials.
Provide fresh products and correct or near-correct portion sizes to customers.
Recommend coffee shop products to help customers find what they want and need.
Use coffee shop equipment according to company guidelines.
Prepare, package, label, and inventory ingredients and merchandise.
Check product freshness and sell-by dates, taking appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Stay current on present, future, seasonal, and special advertisements.
Follow safety procedures, identify unsafe conditions, notify store management, and comply with food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate manager of items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, or illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek help when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.