Barista - Temporary

Barnes & Noble•Wilmington, DE

1d•Onsite

About The Position

A Barista is an integral member of a Barnes & Noble bookstore Café team, welcoming customers, answering questions, recommending beverages and café items, and providing quick, friendly, professional service at the register. The role also helps maintain an attractive, clean, and efficiently run Café by stocking deliveries, presenting café products, and tidying the bakery case and dining area. Baristas learn and perform operational duties including using registers and other technology, preparing food and drinks accurately, following FIFO and product-dating practices, completing cleaning tasks, and supporting café merchandising and delivery receiving. The position also involves customer service, knowledge of café products and promotions, food-safety and sanitation practices, loss-prevention awareness, and helping the bookfloor team when needed. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Baristas may support other stores in the wider Cluster if able and needed. As experience and skills develop, Baristas are expected to advance to Senior Barista.

Requirements

Demonstrate a positive, energetic, reliable, and willing approach to work.
Be supportive and considerate of colleagues and consistently helpful and cheerful with customers.
Show aptitude and willingness to learn new skills and acquire knowledge.
Be comfortable and efficient using registers, computers, tablets, programs, and other tools.
Be able to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Enjoy working as a barista.

Responsibilities

Welcome customers cheerfully, answer questions, and help them choose beverages and café items.
Operate registers quickly, competently, and reliably while providing professional customer service.
Maintain café presentation and cleanliness, including the counter, floor fixtures, bakery case, and dining area.
Unpack and receive deliveries and stock products accurately and efficiently.
Prepare food and beverages accurately using product knowledge, recipe guides, product specification sheets, and other resources.
Complete daily and weekly café cleaning tasks and follow safety, hygiene, and sanitation procedures.
Follow First In First Out (FIFO) practices and date products correctly.
Build knowledge of beverage, bakery, savory, gifting, and café retail products, and use it to maintain appealing presentation and recommend customizations.
Communicate café promotions and new limited-time-offer items to customers and colleagues, and support sales objectives.
Use café training tools appropriately and support execution of café products and promotions.
Support the bookfloor team and, if able and needed, other stores in the wider Cluster.
Follow loss-prevention procedures, identify potential theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Comply with company policies and procedures.
Maintain reliable, punctual attendance and be flexible in responding to store scheduling needs when able.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for eligible schedules)
Company-paid holidays (for eligible schedules)
401(k) with company match (for eligible schedules)
Comprehensive medical, dental, and vision benefits (for eligible schedules)
Healthcare and dependent care spending accounts (for eligible schedules)
Disability benefits (for eligible schedules)
Life insurance (for eligible schedules)
Transit benefits (for eligible schedules)
Tuition reimbursement (for eligible schedules)