Barista - Field

The Coffee Bean & Tea Leaf•Scottsdale, AZ

About The Position

The Barista serves products with friendly, individualized attention and educates customers about premium coffees and teas. The role includes preparing and serving beverages and food, handling customer orders and payments, maintaining product quality and store cleanliness, and representing The Coffee Bean & Tea Leaf professionally. The Barista also performs other duties assigned by the General Manager, Assistant General Manager, or Shift Supervisor.

Requirements

Able to train new baristas.
Excellent verbal and written skills.
Well organized and detail oriented.
Register and cash-handling experience.
Minimum high school diploma or equivalent.

Nice To Haves

Experience in a retail or specialty store, or food establishment.

Responsibilities

Sell and serve products, baked goods, and other food items courteously and efficiently.
Participate effectively in sales promotions.
Safely handle hot and cold drinks during preparation.
Receive and repeat customer orders verbally in a friendly manner.
Report customer complaints to the manager on duty and proactively prevent customer service issues.
Accurately ring sales orders, give change, and follow safe cash-handling procedures.
Answer telephone calls courteously, provide store information and directions, and receive and fill customer orders.
Answer customer questions about products, services, and the store environment.
Package retail and beverage orders according to company guidelines.
Maintain efficient and friendly service standards.
Restock shelves and assist with distribution of weekly shipments.
Clean the bar area, floors, windows, grinders, and other store areas, and take out trash.
Follow brand guidelines and take ownership of store cleanliness.
Report potential safety hazards, employee accidents, and operational inconsistencies to the manager on duty.
Perpetuate company philosophy and culture and maintain motivation to ensure consistent product quality.
Educate customers about products and services and maintain product standards.
Follow company drink recipes and procedures and pass monthly recertifications on time.
Help maintain a clean, well-merchandised store and follow visual presentation plans and standards.
Train new baristas, run errands when needed, and work special events as needed.
Help maintain positive company morale.
Perform other duties assigned by the General Manager, Assistant General Manager, or Shift Supervisor.