Barista

Choice Hotels International•Salt Lake City, UT

12d•Onsite

About The Position

The Radisson Hotel Salt Lake City Downtown is looking for an energetic individual to join their team as a Barista. This exciting and fast-paced hotel offers a break from repetition, with no two days ever being the same. The role involves maintaining a courteous, efficient, and welcoming entrance to the restaurant or bar, greeting and welcoming guests, and responding to requests in a friendly and courteous manner. The Barista will provide prompt, quality service by preparing beverages and serving guests according to standard operating procedures, suggesting beverages, and up-selling premium products as appropriate. They will also maintain adequate levels of beverages and glassware, display beverages attractively, and ensure the cleanliness of the outlet. Knowledge of bar outlet inventory and selection is required to respond to customer questions, and a thorough knowledge of beverage recipes and mixing procedures is essential. The role also includes adhering to legal and Managed Hotels policies, understanding and following laws for beverage service, handling cash, checks, and credit cards according to Radisson policies, and recording accurate consumption at the end of each function. Additionally, the Barista will assist with maintaining a clean restaurant by performing vacuuming, sweeping, general cleaning, and side work duties, communicating with kitchen and staff, answering the telephone, cleaning tables, chairs, and floor areas, polishing silver, folding linens, and assisting the service team as necessary to meet and exceed guest expectations. The core of the role is to create 100% guest satisfaction by providing the Radisson experience through genuine hospitality and exceeding guest expectations, which includes giving personal attention, taking personal responsibility, using teamwork, listening, apologizing with empathy, finding solutions, following through, and providing ongoing "Yes I Can!" genuine hospitality.

Requirements

Minimum of one year hospitality experience in Customer Service
Strong verbal and interpersonal skills
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
A positive attitude
Adhere to the policies and procedures of the hotel
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity
Presenting documents verifying identity and legal authorization to work in the United States
Satisfactory completion of a background check and E-Verify

Responsibilities

Maintain a courteous, efficient and welcoming entrance to the restaurant or bar
Greet and welcome guests and respond to requests in a friendly and courteous manner
Provides prompt, quality service to customers of outlet by preparing beverages and serving guests in accordance with standard operating procedures
Provides service to customers by suggesting a beverages and up-selling to premium products as appropriate
Maintains adequate levels of beverages and glassware at all times; displays beverages in an attractive fashion on cart
Maintains cleanliness of outlet at all times
Maintains knowledge of bar outlet inventory and selection to respond properly to customer questions
Demonstrates a thorough knowledge of beverage recipes and mixing procedures
Adheres to legal and/or Managed Hotels policies and standards
Understands and follows the laws and guidelines for beverage service
Handles cash, checks and/or credit cards in accordance with Radisson policies
Records accurate consumption at the end of each function and reports to supervisor
Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and side work duties
Communicate with kitchen and staff to ensure steady flow of dining guests
Answer telephone according to standards
Clean tables, chairs and floor area as needed
Polish silver and folds linens
Assist service team as necessary to meet and exceed the guests’ expectations
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.