Barista

Loews Hotels•Rosemont, IL

1d•Onsite

About The Position

Loews Chicago O’Hare combines accessibility, comfort and style, situated between vibrant Downtown Chicago and O’Hare International Airport. Guests enjoy spacious and sophisticated accommodations, luxury amenities and complimentary airport shuttle service all designed to create a seamless stay for both business and leisure travelers. Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

High school diploma or equivalent required.
Excellent customer service and communication skills.
Basic computer and POS proficiency.
Ability to stand for extended periods and work in a high-volume environment.

Nice To Haves

Cash-handling experience preferred.

Responsibilities

Greet guests in a warm, professional manner following Loews service standards.
Accurately record guest orders and enter them into the POS system.
Prepare and serve food and beverage items, following recipes, presentation standards, and timing guidelines.
Present accurate guest checks, process payments, and handle cash, charge cards, and room charges.
Complete end-of-shift revenue reports and cash deposits in accordance with hotel cashiering policies.
Maintain accountability for assigned bank, cash deposits, and all cash-handling procedures.
Ensure all service areas are fully stocked, organized, and properly maintained throughout the shift.
Inspect service ware and equipment to ensure cleanliness and readiness for use.
Suggestively sell menu items to enhance the guest experience.
Monitor guest needs, respond promptly to requests, and ensure overall satisfaction.
Clear soiled items from service areas and assist with running food or beverages as needed.
Assist with preparation of food or beverage items as required.
Maintain cleanliness and sanitation of all service, storage, and public areas.
Assist with the presentation, stocking, and sale of retail products.
Rotate perishable items according to food safety practices and maintain accuracy in retail inventory.
Promote and maintain teamwork at all times.
Notify leadership promptly of any issues, concerns, or unusual occurrences.
Follow all Loews safety regulations, sanitation standards, and emergency procedures.
Maintain grooming, uniform, and presentation standards.
Keep equipment and work areas clean, organized, and in excellent condition.
Recycle when possible and follow sustainability guidelines.
Remain up to date with hotel information, promotions, and operational changes.
Regular attendance in conformance with standards.
May be required to work varying schedules to reflect business needs.
Required to attend all mandatory training sessions and meetings.
Perform other duties as assigned.