Heine Brothers Barista | Full Time

Omni Hotels & Spas•Louisville, KY

About The Position

Baristas maintain high service standards by providing quick, efficient, and professional service to guests. They restock merchandise, keep the coffee bar and workspace clean, and help ensure guest satisfaction. The role involves preparing beverages consistently to Heine Brothers' standards, handling transactions and cash, following food-safety and equipment procedures, and coordinating with other departments to meet guest needs. Baristas must be available to work a variety of shifts, including weekends and holidays.

Requirements

At least 1 year of customer service experience in a food and beverage and/or retail environment.
Previous cash-handling and face-to-face customer service experience.
Ability to communicate clearly and pleasantly in spoken and written English with guests, management, and co-workers.
Ability to accurately and efficiently enter information into MICROS.
Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
Ability to work cohesively with co-workers within and outside the department.
Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment.
Must become familiar with Heine Brothers' products and methods, including coffee, espresso, specialty drinks, and retail items.
Ability to work a variety of shifts, including weekends and holidays.
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to bend frequently, reach overhead, and twist.
Ability to stand or walk for an extended period or an entire work shift.
Must be STAR and Food Handler Certified.

Nice To Haves

Previous coffee house and/or hotel experience preferred.

Responsibilities

Communicate effectively with guests and associates, listen to and clarify concerns, and remain professional in all situations.
Work effectively in stressful, high-pressure situations while maintaining a calm and welcoming demeanor.
Follow proper uniform and grooming standards.
Coordinate with housekeeping to ensure lobby and public areas are maintained and clean.
Assist with monthly inventory and restock merchandise.
Maintain a clean workspace throughout the shift.
Follow procedures for accepting credit cards and checks, maintaining a cash bank, verifying guest room numbers for room charges, and handling holds.
Interact with other departments to ensure guest needs are satisfied.
Adhere to proper food-handling procedures and equipment-use and safety procedures.
Follow policies regarding employee purchases and Heine Brothers' employee purchases.
Follow procedures for newspaper logs, receipts, and returns.
Prepare and serve each beverage consistently according to Heine Brothers' standards.
Proactively seek ways to improve the guest experience.
Perform other duties assigned by management.