Barista

Biltmore Hotel Limited•Coral Gables, FL

6d•Onsite

About The Position

Provide guest with coffee and other coffee drinks, The Barista will sale items to guest just as pastries, yogurts, fruit cups, and smoothies. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

High School Diploma or GED is required
Minimum one year restaurant experience required
Must be able to: Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.

Nice To Haves

Team Player: Demonstrates co-operation within the team and with other departments, Listens carefully and works well with others, Has a positive influence on others in the team and clearly enjoys working with people
Guest Focused: Anticipates guests’ needs and is sensitive to people from all cultures, Has a natural, warm smile and a friendly and passionate approach, Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their Best: Has energy and sense of urgency for his/her work, Resourceful, makes things happen and looks for ways to work more efficiently, Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
Composed: Able to stay calm under pressure, Demonstrates maturity and ability to cope with the unexpected, Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible: Excellent records of attendance and punctuality, Is reliable and demonstrates the ability to work without supervision, Demonstrates a high level of personal integrity, honesty and trust
Time Management: Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Responsibilities

Maintain positive guest relationships to ensure 100 % guest satisfaction.
Responsible for offering our guest the highest levels of service and product knowledge.
Maintain bar pars accurate at all times.
Provide the highest levels of professionalism and enthusiasm toward guests, and co-workers.
Make coffee, lattes, cappuccinos, and ice coffees ensure all drinks are consistent to the correct temperature.
Sale pastries, yogurts, smoothies, and fruit cups to our guest.
Stock the shop with coffee cups, lids, plastic cups, napkins, pastry bags, to go cutlery, coffee beans, espresso pods, jellies, honey, milk and cream.
Set up the coffee shop following all Biltmore standards.
Maintenance of the highest levels of sanitation and safety in the workplace.
Keep the bar and floors cleaned at all the time.
Generate checks using the point of sales system.
Collect of methods of payment, credit cards, room charge, member’s account and cash.
Break down coffee shop setup, clean milk containers, and put away all supplies used for coffees.
Restock any items that were utilized during the shift.
Complete paper work, tip report and cash drop.
Declaration of earned gratuities in accordance with current governmental requirements.