Barista

Otesaga Hotel.•Cooperstown, NY

6d•Onsite

About The Position

Barista responsibilities include educating customers on food and beverage offerings, making recommendations based on their preferences, upselling special items, and taking orders. To be successful in this role, you should have strong customer service skills and knowledge of how brewing equipment operates.

Requirements

High school diploma or general education degree (GED)
Minimum 1 year customer service experience
Ability to work nights, weekends & holidays as required
Some knowledge of merchandising or retail
Excellent organizations and time management skills
Reliably commute or plan to relocate before starting work
Experience providing excellent customer service in a fast-paced environments.
A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
Able to perform high-quality work while unsupervised.
Knowledge of various dietary restrictions
Ability to accurately describe, recommend and serve beverages of the world
Possess basic math skills and ability to operate POS system
Maintain professional presentation (must adhere to company and department dress code)
Ability to upsell
Outstanding guest service skills
Ability to determine faults in food and beverage and maintain proper temperatures in order to showcase products at their maximum potential.
Ability to clearly communicate both verbally and in writing

Nice To Haves

Preferred experience as a barista or work experience in café or coffee shop

Responsibilities

Greet customers as they enter
Give customers drink menus and answer their questions regarding ingredients
Take orders while paying attention to details (e.g., preferences of coffee blend, dairy and sugar ratios)
Prepare beverages following recipes
Serve beverages and prepared food, like cookies, pastries, and muffins
Receive and process payments (cash and credit cards)
Keep the bar, prep., and retail area clean
Maintain stock of clean mugs and plates & all needed supplies
Check if brewing equipment operates properly and report any maintenance needs
Keeping all work areas clean & organized, re-stocking service stands.
General restaurant cleaning including sweeping, moping, and polishing stainless
Comply with health and safety regulations
Communicate customer feedback to managers and recommend new menu items
Addresses complaints promptly in a courteous manner and notifies leadership of any issues
Provides prompt and courteous service and is cordial to all team members and guests.
Completes all other tasks and duties as assigned.