Barista Supervisor ("Supervisor de Baristas")

Azul Hospitality•Detroit, MI

2d•$20 - $20•Onsite

About The Position

The Barista Supervisor is skilled in delivering high-quality customer service and possesses extensive knowledge of coffee, tea, and equipment. They are responsible for providing personalized service to each customer while promoting our premium coffee and tea offerings. The Barista Supervisor play a key role in developing customer relationships, creating a positive store atmosphere, and providing guidance to new team members. In addition to their main responsibilities, they are also expected to assist with various tasks assigned by management, always upholding a professional representation of the hotel. All team members are required to adhere to the company's Guiding Principles and internal rules.

Requirements

Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
Must have a strong knowledge of drink preparation and applicable health standards.
High school or equivalent education required.
One year customer service experience required.
Safe Server Alcohol & Food Handlers certification required.

Nice To Haves

One to three years food service experience preferred.
Prior experience in a supervisory position preferred.

Responsibilities

Oversee the entire shift and store operations
Manages staff performance and accountability
Addresses customer escalations and service concerns
Coordinates scheduling, coverage, shift documentation, and other administrative responsibilities, including Paycom duties focusing on Leading personnel and operations with management authority.
Take customer orders; describe menu items and suggest products to customers.
Provide information about products and look for "up-sell" opportunities.
Prepare and serve hot and cold drinks such as coffee, tea, artisan, and specialty beverages, along with pastries and cookies.
Prepare all drinks and food items according to the outlet and company standards.
Educate and inform customers about the differences among coffee beans, coffee preparation and home brewing methods.
Supervise other team members to ensure the F&B outlet standards and procedures are being followed.
Assist training new hires as well as providing on-going training to current employees.
Participate in department monthly/quarterly/annual inventories.
Monitor quality of service and product.
Cooperate in menu planning and preparation.
Conduct orders of food and beverage supplies.
Stay up to date on brand requirements and changes to the outlet.
Ensure attendance at all mandatory meetings.
Lead and coach the team towards achieving exceptional guest service and staff satisfaction results.
Responsible for maintaining high energy, positive attitude, and professional appearance.
Ensure equipment is clean and in working order.
Report any maintenance or repair needs to the maintenance department.
Maintain a safe and healthy work environment by following organization standards and sanitation regulations.
Clean and sanitize work areas, utensils, and equipment.
Clean tables, floors, and other service areas.
Ensure that coffee supplies are always stocked (i.e., cup sleeves, straws, stirs, napkins, sugar, creamer, etc.)
Operate a cash register/ POS system and receive payment from customers in cash or credit card, accurately count and provide change to customers as required, and follows all companys customer service and cash handling policies and procedures.
Follow companys operational policies and procedures, including those for safety and security, to ensure the safety of all staff during each shift.
Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Responsible for the proper handling of all food and equipment.
All other duties assigned by managers and supervisors.
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect Supervisors.