Barista/ Room Service Server

HM Alpha Hotels & Resorts•Valencia, CA

6d•Onsite

About The Position

The Barista/Room Service Server enhances the guest experience by preparing and serving specialty coffee drinks, providing prompt, courteous, and professional in-room dining service. Offering exceptional customer service. Delivering meals with attention to detail and proper etiquette, this role ensures each guest enjoys a seamless and memorable stay.

Requirements

Strong customer service skills with a focus on hospitality and guest satisfaction.
Clear and professional communication, both in person and over the phone.
Ability to multitask and manage orders in a fast-paced environment.
Attention to detail in food presentation, timeliness, and etiquette.
Team-oriented mindset with flexibility to support the department as needed.
Reliability and punctuality in opening/closing procedures.
Proactive approach to cleanliness, presentation, and inventory management.
Previous experience in guest services, hospitality, or food and beverage service preferred.
3–6 months of related café or barista experience preferred.
Retail and/or customer service experience preferred.
Experience with cash handling and point-of-sale systems a plus.
High School Diploma or equivalent required.
Successful completion of a background check is required prior to employment.

Responsibilities

Greet guests and provide information about available food, beverages, and hotel amenities.
Prepare specialty coffee drinks following established recipes and operate coffee shop equipment safely and correctly.
Maintain cleanliness and organization in the coffee shop, including equipment, displays, and floors, according to SOPs.
Restock and refresh merchandise and food displays to ensure an inviting presentation.
Open and close the coffee shop on time, following proper setup and closing procedures.
Process all sales through the POS system, ensuring accurate cash handling and adherence to accounting procedures.
Monitor inventory levels, communicate restocking needs, and assist management with ordering.
Answer the room service phone within three rings, provide menu information, and take guest orders accurately.
Relay orders promptly to the kitchen and/or bar for preparation.
Arrange meals on trays with attention to presentation, sanitation, and timeliness.
Deliver orders to guest rooms, ensuring professional etiquette and service standards.
Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
Collect trays from guest rooms and hallways promptly, assisting guests with the removal of items as needed.
Complete side work assigned by management to support smooth department operations.
Other duties as assigned.