Barista Operations Support (Full-Time) (Green Bay, WI)

Nsight•Green Bay, WI

3d•Onsite

About The Position

In this full-time position, you would create a welcoming, comfortable environment for customers in the coffeehouse by providing fast and friendly service, quality products and a clean, safe cafe environment. Strives to make sure each customer is delighted by their experience at Glas from beginning to end. Ensures operations of coffeehouse run according to operational expectations. Works with vendors, places all food, drink, and other supply orders. Coordinates maintenance for café equipment as needed. Assists efforts to maximize revenue and control expenses at the location. Takes orders, prepares coffee and food, and collects payment. Helps promote Glas Cafes out in the community at events and promotional drops at local businesses. Helps create ways to invite customers into our Glas locations.

Requirements

High school diploma or equivalent
At least one year of food service experience, preferably in a coffee house setting.
Knowledge of common kitchen equipment
Familiarity with office equipment such as phones and point-of-sale systems.
Strong verbal communication skills
Ability to engage effectively with customers, demonstrating professionalism and interpersonal aptitude.
Moderate math and problem-solving skills
Ability to handle multiple tasks simultaneously.
Individuals who thrive in fast-paced environments, possess strong interpersonal skills, enjoy providing exceptional customer service, and are adept at multitasking would excel in this role.

Nice To Haves

Completion of a barista trainee class
Completion of a credited sanitation course
Possession of a beverage operator license

Responsibilities

Supports café operations by managing weekly ordering and monthly inventory and serves as the primary operational contact for that location
Follows and insures operational guidelines including safety and sanitation are followed.
Assists in providing new baristas with appropriate training on register, brewing coffee, constructing espresso drinks, tea, non-coffee drinks & food, cleaning, food safety, and good customer service.
Keeps the store clean, follows health code requirements.
Brews coffee, constructs espresso drinks, tea, non-coffee drinks & food; and is knowledgeable about all of our offerings.
Delivers exceptional customer service to all customers who walk through our doors.
Prepare and serve beverages and food items consistently by adhering to Glas procedures.
Stock work stations and prep work areas.
Other duties as assigned