Provisioning Specialist (Green Bay, WI)

Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower•Green Bay, WI

1d•Onsite

About The Position

Responsible for providing support and prompt resolutions for the Cellcom and Agent Sales teams and other telephone providers with voice, text, and data activations; this is a non-customer facing role. Assists with database issues and/or outages by working with other departments and external vendors. Support and embrace being the customer’s advocate, educator and protector of all service information, products, and promotions. Also supports number porting and account maintenance for post and Advance Pay cellular services. Uses multiple systems to reconcile account information and proper downloading to the switch and/or product specific databases. Participates on project teams and provides input as it relates to Cellcom’s systems, processes, and procedures. Review and provide feedback on product and systems procedures. The Provisioning Specialist is also responsible for testing system development prior to the development release.

Requirements

Four-year high school education or equivalent
Must have 3 years of experience in computer basics
Must have 1+ years of experience in a customer service role or related experience

Nice To Haves

Associate degree or equivalent experience
Previous cellular experience
Troubleshooting experience
Strong computer skills, knowledge of internet protocols, and an understanding of networking components and firmware.
High attention to detail, analytical and problem-solving skills, and a process improvement mindset.
Excellent interpersonal communication skills, with the ability to listen and check for understanding.
Ability to multitask, work in a fast-paced environment, and meet tight deadlines while working independently or as part of a team.
Ideal candidates for this role are detail-oriented professionals with strong computer skills, telecommunications experience, and the ability to work effectively in a fast-paced, collaborative environment.

Responsibilities

Owns customer account setup, maintenance, and reconciliation, ensuring accurate and timely entry of data, products, features, and rate plans per company standards.
Supports provisioning and resolution for voice, data, equipment changes, upgrades, ports in/out, and network services (e.g., VoLTE, 5G, iPhone, International Roam).
Monitors and manages porting queues, completing requests accurately and coordinating with Sales, agents, and prior service providers as needed.
Identifies, reports, and communicates system issues, outages, and resolutions; serves as help desk support for agent databases and system functionality.
Provides business and product support across multiple services (e.g., International Roam, Lifeline, Wireless Priority, voicemail, Advance Pay), collaborating closely with Provisioning Specialists.
Participates in projects, new product launches, and system development; continuously builds expertise and educates agents and employees on processes and procedures.