Barista/Cashier - Departure Lounge

Paradies Lagardère•Austin, TX

About The Position

The Barista creates a welcoming experience for guests by interacting with them and preparing and serving tea, coffee, espresso drinks, and food orders. The role may be based in a national brand or a local community concept and is expected to deliver first-class service to traveling customers. Team members are expected to demonstrate the company’s service standards and TRIFIC values—Trust, Respect, Integrity, First-Class, Innovation, and Commitment—and help maintain a safe, respectful workplace free of harassment. The position combines beverage preparation, guest service, payment processing, and general restaurant support. It requires adherence to grooming, uniform, food safety, cash-handling, and loss-prevention procedures, as well as maintaining a clean and safe work area. Duties may change during employment, and additional responsibilities may be assigned.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills sufficient to figure costs, make change, and follow cash-handling procedures.
Effective communication skills and the ability to work independently and with team members.
Ability to work unsupervised for extended periods and exercise good judgment when dealing with customers and peers.
Excellent customer service skills and ability to communicate effectively in English.
Self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks simultaneously, adapt to changing priorities, and respond to unexpected situations.
Proficiency in reading, writing, and mathematics in English.
Ability to lift at least 25 pounds and perform essential tasks such as standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.
Ability to work various shifts in a 7/365 team-oriented environment.

Nice To Haves

Food and beverage experience.
ServSafe certification or equivalent.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members while upholding company values and service standards.
Greet and acknowledge guests warmly and take their food and drink orders within 30 seconds of entering the concept.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Accurately total orders, process and collect payments, use the point-of-sale system, make change, and follow cash-handling and loss-prevention procedures.
Remain knowledgeable and enthusiastic about the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests promptly, and resolve concerns with a manager’s assistance when needed.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Maintain a clean, organized work environment free of safety hazards, including handling trash, sweeping, mopping, and washing dishes.
Meet expectations for Secret Shopper scores and ask appropriate SMG-related questions to encourage positive comments.
Comply with applicable local, state, and federal laws and regulations, including food safety requirements.
Adhere to grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.