Barista/Cashier - Part Time

Detroit Athletic Club•Detroit, MI

9d•Onsite

About The Position

The Barista/Cashier is responsible for serving all Café products with friendly, individualized attention towards members and guests. He/she is also responsible for educating customers about our premium coffees and teas. The barista fulfills other duties as deemed by the Café manager or supervisor.

Requirements

Good knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Knowledge of appropriate service ware and menu items.
Ability to read, write and speak the English language sufficient to understand menus, record orders, communicate with members and guests to explain and record orders.
Ability to remember, recite and promote the variety of menu items.
Ability to operate a point of sale system accurately.
Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
Ability to obtain any Club required certification or licenses.
CPP 100% Certified

Nice To Haves

Prior hospitality experience (barista/café experience specifically) is preferred.

Responsibilities

Understand and implement the Madison Cafés statement of purpose and service guarantees.
Understand and adhere to the Club attendance policy.
Report to work area on time, appropriately dressed and groomed and prepared to work.
Complete thorough detailing of the Café and all side duties before the shift begins.
Learn daily and weekly specials offered on the menu.
Greet guests within 30 seconds of their arrival with a smile and using the correct time of day greeting.
Verbally receive and call back customer orders, deliver food and beverage orders following the Madison Café Steps of Service as a timing guide.
Use the members name a minimum of one time during the interaction.
Conduct oneself as a lady/gentleman with members, guests and co-workers.
Properly time the service to conform to the guests needs.
Serve members in a friendly and courteous manner.
Have a clear understanding of the Club rules and report infractions to management in a professional manner.
Complete accurate closing paperwork for the manager/supervisor on duty.
Ensure that all customers are educated on our products and services; answer customer questions.
Maintain the highest quality, consistent product standards.
Follow all DAC drink recipes and procedures, including blended and cold drinks.
Develop an understanding of coffee and tea regions and the various differences in flavor and blends.
Begin to educate themselves on the various types of coffee, tea products, blends, and roasts.
Answer telephone in a courteous and friendly manner including, but not limited to, giving greeting, directions to location, and receiving and filling customer orders.
Perform additional sidework and tasks, including but not limited to, restocking shelves, routinely cleaning area, floor, windows, grinders, taking out trash, distribution of shipment and requisitions.
Report all customer feedback, potential safety hazards, all employee incidents, and any operational inconsistencies to manager.
Comply with all Club (and Madison Café specific) standards and procedures upon hire to maintain safe and efficient operations.
Perform all assigned sidework, including restocking, replenishing, and cleaning work areas as needed.
Perform any general cleaning tasks (including spills and accidents) to adhere to health standards and room specifications.
Assist in the training of newly hired employees.