Prologue Barista/Bartender

Concord Hospitality Enterprises • Calgary, AB

70d

About The Position

We are hiring a Barista/Bartender for Prologue!

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown
our associates ensure that every guest experience is a masterpiece, blending
impeccable service with whimsical intrigue.  Our associates are focused on
providing our guests with the best stay possible, to help them pursue their
passions through travel.

Together we have two unique experiences, with one address, and one team of
hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

The Barista/Bartender is responsible for serving beverages and/or items on the
menu to guests in a professional, competent, and prompt manner, delivering
exceptional service and creating memorable experiences for our guests while
showcasing our drinks menu, making recommendations based on guests’ preferences,
up-selling special items and taking orders.

Requirements

• Previous experience as a Barista, Server or Bartender in a coffee shop or bar environment.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.
• Someone with excellent communication and customer service skills.
• Able to work well under pressure, multitask and enjoys a fast-paced environment.
• Someone with a positive attitude, eagerness to learn and prefers to work as part of a team.
• Exceptional customer service skills.
• Knowledge of food handling, food safety, and basic math skills.
• Valid ProServe certification.
• Availability to work evenings, weekends, and holidays as needed.
• Physically able to stand and walk for extended periods of time and lift up to 25 lbs.

Responsibilities

• Greet guests as they enter, consistently delivering exceptional service.
• Give guests food and/or drink menus and answer their questions regarding ingredients.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios, cocktail preferences, etc.).
• Prepare beverages following recipes and beverage standards.
• Work professionally with all guests and fellow associates.
• Serve beverages and prepared food, like cookies, pastries and muffins.
• Receive and process payments (cash and credit cards), following all check handling and credit card policies and procedures.
• Keep the bar area clean.
• Maintain stock of clean mugs and plates.
• Check if brewing equipment operates properly and report any maintenance needs.
• Comply with health and safety regulations.
• Communicate customer feedback to manager and recommend new menu items.
• Comply with established procedures in the standard beverage manual regarding the serving of alcohol and the identification of minors.
• Check and replace glassware where needed.
• Endeavor to work in a unified and collaborative way -- one that fosters teamwork.
• Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

Benefits

• Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package.
• We offer training and development as well as career advancement opportunities.
• We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.
• Concord Hospitality invests in our associates by providing training and development at all levels.
• Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
• Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed