Zingerman's Roadhouse Barback

Zingerman's Roadhouse•Ann Arbor, MI

13h•Onsite

About The Position

The Roadhouse Barback and Bartender Support position does exactly that- supports the bartender and our guests! You will be responsible for assisting with: stocking and inventory behind the bar, cleanliness and organization during service, accurately and effectively communicating with bartenders for other tasks, assisting in closing duties, and providing the Zingerman’s Experience to each guest.

Requirements

Arrives on time for all shifts, meetings, and classes
Contributes a positive attitude and to the no drama workplace by going direct, and having a solution based mindset for opportunities
Follows Roadhouse table maintenance systems: marking, pre-bussing, setting, etc.
Follows the staff member guidelines
Participates in monthly specials presentations/tastings
Must be able to move and position self around the bar, the kitchen, and the basement.
Bending, stooping, and being positioned upright for long periods at a time
Must be able to safely lift up to 50 lbs (including up and down stairs)
Must be able to balance and relocate a tray with drinks and/or dishes
Ascends/Descends between the basement and main floor

Nice To Haves

Someone who takes responsibility and initiative to learn and grow
Has a reputation for excellent relations with guests and front and back of house staff
Has worked effectively as part of a team
Bold! Engaging! Entertaining!

Responsibilities

Stocking and maintaining inventory behind the bar
Ensuring necessary ice bins are full
Glassware is fully stocked and polished
Fruit and other garnishes are fully stocked, fresh and rotated according to FIFO and proper labeling
Plates, silverware, napkins, and menus behind the bar
Adhering to proper cleaning procedures and organization during shift
Ensuring the countertop is clean and always wiped down
Putting any bottles or miscellaneous items away that may have gotten left out: keeping that area always clean and presentable
Washing dirty equipment or glassware, and putting it away so we are always stocked
Empty bus tubs, pre-bus bar guests, and prevent any clutter
Providing support to the bartenders
Asking the team what you can do for them
Refilling guests waters, soda, or coffee at the bar
Assist service bar, as needed, in pouring draft beer, wine, or making non-alcoholic specialty drinks
Providing proper table maintenance to guests seated at the bar, high-top tables, and chefs counter, and bussing and resetting those spaces efficiently.
Changes kegs, sorts returnables, and maintains the keg cooler
Be proactive and engaged in service to grab anything the guest might need: additional napkin, soup spoon, mussel bowl, or condiments
Assisting in closing duties such as: Taking out trash and recycling, Assist in restocking wine and beer, Empty all remaining bus tubs behind the bar, Take back any mats that need to be, Empty and refill the 3 compartment sink, Leave a clean workspace
Able to assist guests with order selection by providing knowledgeable and accurate information about all menu items
Actively engages to learn how to pair the menu items with wines and beers
Follows Roadhouse systems for wine service
Prepares beverages - coffee, soft drinks, water
Keeps updated on specials and menu updates (including 86 lists)
Follows our system for collecting/communicating/connecting “the dots” about our guests
Resolves customer complaints and makes it right for the customer
Communicates customer compliments, complaints and suggestions. Follows the training compact and takes responsibility for his or her training. Follows the three steps to great service and the five steps to handling a customer complaint
Seeks manager/supervisor assistance with guests when appropriate
Is able to follow directions in the moment, under time pressure, with a smile
Can work long shifts that require standing/walking/bending/lifting throughout shift
Has excellent communication skills
Has the ability to handle multiple tasks at one time and stay focused
Stays well organized with a strong attention to detail
Has reliable transportation
Serves food and beverages carrying large, heavy trays
Sets up and tears down events including tables, chairs, place settings, linens, buffets
Stocks and replenishes food stations/buffet tables
Assists bartenders as needed, including serving beer and wine on occasion
Busses tables and works to keep guest spaces clean and tidy