Barback-Gilley's

RUFFIN•Park City, KS

3d•Onsite

About The Position

It is the primary responsibility of the Barback to maintain adequate liquor supplies for bars, establish and maintain safe, sanitary bar areas and ensure prompt disposal of refuse. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Requirements

Must be at least 21 years of age or older and have the ability to obtain and retain KRGC Gaming License.
One year of direct customer contact experience, preferred
High-volume restaurant experience preferred
Possess physical strength and mobility
Must be able to operate electric pallet jack and other tools necessary to do the job
Display professionalism; excellent verbal and written communication skills
Professional appearance as outlined in the Gilley’s Team Member Handbook
Must be able to work both independently and as a member of a team
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
Must be able to respond to visual and audible cues
Must be able to read, write, speak and understand English
Must be able to bend, reach, kneel and grip items
Must be able to lift items in excess of 80 pounds
Must be able to walk and stand for long periods of time (8-12 hours)
Have a sense of urgency and keep up with fast paced business practices
Operate in mentally and physically stressful situations
Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities

Ensure proper set-up, stocking, and delivery of liquor supplies, glassware and ice
Maintain cleanliness of bar areas, coolers and equipment
Perform deep cleaning of bars
Complete required paperwork including bar transfers (liquors) and dry stock deliveries (napkins, towels and straws)
Maintain PARS of liquors, beers, and supplies in coolers and dry storage areas, order as needed
Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
Observes all activity within assigned area offering assistance to all guests
Observes activity and reports anything that is out of the ordinary
Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
Ensures all guests are kept in play by providing friendly and helpful service at all interactions
Utilizes open body language, politely speaks with and assists guests as needed
Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
Maintains monetary and paperwork accuracy and efficiency within department/property standards
Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
Crosstrain in other F&B jobs
Other duties as assigned