Banquets - Training Supervisor

The Broadmoor•Colorado Springs, CO

2d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of our Banquet team, this position is responsible for the training of all banquet department staff, conducting regular banquet training of all out of department staff, training and auditing of trainers and their performance, and maintain/updating all training materials as needed. This individual will work closely with the Banquet Captains and assist with the Banquet Administrative Office on a daily/weekly basis in addition to several supervisory, and operational responsibilities as detailed in the following: Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or GED, or three months of related experience and/or training preferred.
Must have one year of Office Administration and/or Supervisory or Management experience
three years of experience in a Food & Beverage Position, preferably in a luxury or 5 star establishment, banquet experience a plus.
Enthusiastic, friendly, and energetic team member who works well with others
Valid U.S. Driver’s License preferred to assist with driving shuttles or transporting guests as needed.
Any employee driving a Broadmoor vehicle must be 18 years or older
Occasional heavy lifting (up to 50 lbs.)

Nice To Haves

Bachelor’s degree in hospitality management is preferred.

Responsibilities

Spearhead all departmental training and team development.
Regularly attend, audit, and monitor events and staff performance.
Conduct staff performance observations to include Servers, Trainers, Bartenders, all Captains, and Beverage Captains and Provide on the job correction, redirection, and live time feedback to ensure consistent performance and adherence to standards.
Communicate performance issues and training concerns directly to the Director and Assistant Director of Banquets.
Spearhead and coordinate all safety trainings and safety meetings.
Conducts all new hire training classes.
Manages new hire training schedules.
Audit trainers to ensure training structure compliance, accountability, and proper documentation of feedback and progress of trainees.
Establish and implement a monthly out-of-department training and certification program for all staff wanting to pick up shifts within the banquet department.
Partner with our preferred contract labor providers to design and implement a training program for temp laborers to be certified in Broadmoor service basics prior to working on site.
Identify and train all new trainers.
Continually evaluate trainers and conduct re-certification trainings to ensure consistency in training subject matter and techniques.
Regularly review and update departmental training manuals to ensure relevance and accuracy.
Organize and maintain digital training records and files for all employees.
Regularly evaluate team performance to identify areas of opportunity for continued training.
Routinely evaluate all employees to identify individual training needs and implement personalized training plans.
Design, develop, schedule, and conduct monthly, quarterly, and annual training classes.
Implement creative and innovative training techniques, such as role playing, interactive activities, hands on exercises, etc.
Organize and schedule, on and off-site team building activities.
Support banquet administrative office in monitoring and addressing employee attendance and performance.
Assists with the hiring and onboarding of new employees.
Prepare weekly reports to communicate training plans and progress with Banquet Management.
Basic office duties such as answering phones, responding to emails and assisting with BEO organization and distribution.
Updates employees’ shifts in Dayforce as needed and communicates changes as needed.
Updates Banquet Department Phone Lists, Email Lists, other Department Employees’ contact lists as needed.
Assists with staffing and scheduling as needed.
Assists with department time and attendance process, to include verifying staff punch times, making necessary edits, maintaining time and attendance logs.
Attends departmental and hotel staff meetings as needed.
Assist with research and resolution of billing inquiries from the Convention Billing Department through communication with Banquet Captains and Captain’s daily logs.
Revise banquet checks in the POS once resolved.