Banquets Stewarding - Supervisor

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

9d•Onsite

About The Position

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in ensuring our daily operations run smooth. We are looking for someone who has a keen attention to detail, is committed to hospitality, and can lead with integrity, authenticity, and kindness. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

High school diploma or GED, or three months of related experience and/or training.
Experience supervising team-members, as this person will be directly supervising up to employees in the Stewarding Department. This will require carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Proficient using a computer to order supplies, conduct inventory, and prepare reports.
Highly organized and meticulous with detail.
Valid Driver’s License required.
Ability to multitask and prioritize tasks when there are conflicting priorities.
Self-motivated with the ability to take initiative and be proactive in problem solving.
Occasional heavy lifting (up to 100 lbs. with assistance).

Nice To Haves

Experience working in a Hospitality environment preferred.
Enthusiastic, friendly, and energetic team member who works well with others.
Knowledge of Word and Excel recommended.

Responsibilities

Supervises and trains stewarding crew on proper sanitation, knowledge of MSDS sheets, safe working environment, safety regulations and guidelines, understanding Banquet event orders, fire safety/emergency procedures, and proper chemical usage and safety.
Arranges shift work assignments, monitors and supervises start, break, lunch, and close times.
Participates and leads fire drills, Departmental meetings, Human Resource training classes, and conducts daily pre-shift meetings.
Assists with preparing and writing schedules.
Ensures that all “set-ups” are completed in a timely manner with the correct quantity and quality of equipment needed.
Transports items on and off property to support all kitchen operations, which may include driving a Broadmoor company golf cart or other Broadmoor vehicle.
Supervises up to 50 Stewarding employees responsible for cleaning of china, glass, silver, kitchen and backdock areas, dish rooms, and trash removal.
Ensures proper maintenance of Food and Beverage equipment and reports broken/damaged equipment for repair.
Provides constructive feedback for performance appraisals of Stewarding staff members.
Supervises sanitation activities in all kitchens.
Ensures service ware levels are maintained, available, and in place for functions.
Prepares supply/chemical orders and monitors usage.
Supervises the organization and maintenance of storage areas including back of the house hallways, storerooms, and silver rooms, ensuring fire exits are clear of obstacles.
Monitors equipment and food distribution procedures.
Assists with the development and maintenance of service ware par levels.
Assists chefs with supervision of dish-up functions.
Maintains cleanliness and appearance of all service ware, ensuring all silver items are polished and in good working order.
Assists with and supervises inventories.
Supervises more than one Stewarding outlet at a time.
Upholds and abides by all Broadmoor policies, procedures, and safety guidelines.