Banquets Server - Casual

Rancho Valencia Resort & Spa•Rancho Santa Fe, CA

15h•Onsite

About The Position

Provides food and beverage service to the guest in a gracious professional manner. Provides a comfortable, exceptional dining experience through the consistent implementation of our existing steps of service.

Requirements

Minimum of 3 years banquet server experience in a 4 or 5 star resort environment. (AAA, Mobil, Relais & Chateaux or other highly rated)
Basic knowledge of beverage and wine service.
Valid San Diego County Food Handlers Card
Ability to communicate in English with vendors, guests and staff, to their understanding
Strong computer skills to be used for report writing and point of sale system entries
Ability to anticipate and understand guests’ needs.
Ability to move quickly and safely through workspace.
Ability to focus attention on service details.
Ability to follow directions thoroughly.
Ability to work cohesively with co-workers as part of a team.

Nice To Haves

Previous experience with banquet set-up, décor, elevation, flow
Certification in CPR
High school graduate or GED-equivalent.
Certification of previous training in liquor, wine and food service
Ability to communicate in other languages
Ability to motivate other banquet team members

Responsibilities

Responsible for setting, serving, maintaining and breakdown banquet functions both plated and buffet
Anticipate guests’ needs, respond promptly and acknowledge all guests.
Provide prompt, efficient and gracious service to guests, including artfully describing menu items, taking food and beverage orders.
Assist banquet captain with the running of any banquet event
Monitor and maintain cleanliness, sanitation and organization of all service areas in accordance with departmental procedures.
Work quickly and safely at all times.
Maintain and comply with all departmental policies/service procedures.
Maintain positive guest relations at all times.
Be familiar with hotel services/features and local attractions/activities to respond to guests inquiries accurately.
Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements.
Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.
Perform other duties as directed, developed or assigned.