Banquets Conferences Concierge

Marriott•Orlando, FL

1d•Onsite

About The Position

This role involves meeting with group coordinators and hosts prior to events to ensure all arrangements are satisfactory. The Banquets Conferences Concierge will analyze banquet event orders to gather guest information, determine setup requirements, establish timelines, and address specific guest needs, including buffets and action stations. The position requires responding to and fulfilling special banquet event arrangements and following up to ensure compliance. Additionally, the role adheres to all company and safety/security policies, reporting any accidents or unsafe conditions. Maintaining a clean and professional appearance, protecting company assets, and ensuring guest satisfaction through welcoming interactions are key. The role also involves clear communication, professional phone etiquette, developing positive working relationships, and ensuring quality standards are met. This position requires the ability to read various formats, visually inspect equipment, and perform tasks that involve standing, sitting, or walking for extended periods. It also includes lifting objects up to 25 pounds, navigating confined or elevated spaces, and moving over various surfaces and stairs. The role may also involve reaching, bending, twisting, pulling, and stooping, as well as performing other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements.
Follow up on special banquet event arrangements to ensure compliance.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.