BANQUETS/CATERING ASSISTANT MANAGER

Hollywood Casino at Charles Town Races•Charles Town, WV

10d•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.

Requirements

Must be at least 21 years of age.
Associates degree (A.A.) from an accredited college or university; or minimum of two years previous supervisory experience; or combination of education and experience combined.
Previous supervisory experience in a full service or high-volume restaurant preferred.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must be proficient in Microsoft Outlook programs.
Excellent motivational, communication and customer service skills required.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Obtain and maintain a license by the WV Racing Commission and/or WV Lottery as may be required for this position.
Successfully complete and maintain certification in the Beverage Service Program (TIPS and TOPS) as may be required for this position.
Obtain and maintain proper Food Handler Certification.
Be ServSafe Certified in accordance with WV Health Code Regulations.
Possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

Nice To Haves

Previous supervisory experience in a full service or high-volume restaurant preferred.

Responsibilities

Assist in the daily leadership and execution of banquet, catering, conference, and special event operations to ensure exceptional guest service and operational excellence.
Review and execute Banquet Event Orders (BEOs), ensuring all event requirements, room setups, staffing plans, equipment needs, and service details are properly communicated and delivered.
Oversee event setup, service, and breakdown activities, ensuring functions are executed according to established standards and client expectations.
Act as the manager on duty for assigned events, providing floor leadership, directing team members, resolving operational challenges, and responding to guest concerns in a timely and professional manner.
Supervise, train, coach, and develop banquet team members while promoting a culture of teamwork, accountability, and service excellence.
Ensure banquet facilities, equipment, storage areas, and service stations are maintained in a clean, organized, safe, and guest-ready condition.
Partner with Culinary, Beverage, Hotel, Sales, and other operational departments to ensure seamless event execution and guest satisfaction.
Assist with scheduling, staffing, inventory controls, and other departmental administrative responsibilities as assigned.
Support recruiting, onboarding, training, and performance management initiatives for banquet team members.
Provide leadership support to other Food & Beverage outlets, special events, and resort operations as business levels dictate, including restaurants, bars, quick-service outlets, VIP experiences, festivals, and race-day activations during periods of reduced banquet activity.
Ensure compliance with all company policies, food safety standards, sanitation requirements, and responsible alcohol service practices.
Perform other duties as assigned.