Banquets & Catering Analyst

HEI Hotels and Resorts•Norwalk, CT

About The Position

HEI is looking for an Excel-savvy and organized person to join our Corporate Banquets and Catering team to help drive operational effectiveness of our portfolio of hotels. The Analyst will be responsible for the analytics surrounding property performance in BnC and finding efficiencies to support driving revenue. The Analyst will regularly collaborate with corporate and hotel leaders as new initiatives are introduced and existing initiatives are updated. The Analyst will be using Delphi and Excel, among other applications, to track, monitor and drive improved results across a variety of BnC initiatives. They will help manage the monthly reporting and perform regular follow ups with under-performing teams at the hotels.

Requirements

Prior hotel experience, ideally as an Executive Meeting Manager or similar position, required
Extensive background and knowledge of Delphi and Excel required – must be able to program complex formulas to drive business decisions
Must have a general working knowledge of the banquets and catering disciplines, planning and menus
Strong skills in the Office Environment (Word, Power Point, Access a plus).
Advanced experience with Excel
Strong communication skills – required to communicate to C-Level staff on regular basis
Organized & Detail Oriented – Will be required to keep track of multiple priorities and concurrent projects / tasks

Responsibilities

Keep track of property performance in all BnC analytics on a monthly basis, identify issues and coordinate appropriate follow-up with the hotel and Corporate Director of Banquets and Catering
Continuous audit of all menu websites to identify inconsistencies and opportunities to improve revenue and create better efficiency
Maintain BnC core retail pricing analysis (used to set average checks in sales systems)
Conduct comp set price and services analysis to help ensure HEI remains leaders in our markets
Support Hotels as assigned in the use of Delphi system - Specifically DMP event order and banquet check creation
Set up monthly event fee follow up calls for hotels that missed goals
Assist with online menu updating as assigned
Performing additional duties as assigned