Banquets Bar Porter - Banqueting Operations

Hard Rock Hotel & Casino Ottawa • Ottawa, ON

6d • Onsite

About The Position

Bar Porters are responsible for taking guests through the key phases of their Hard Rock experience. As a Hard Rock Bar Porter, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart). This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Requirements

• Must be at least 19 years of age
• Follows all food safety & sanitation procedures
• Must be Smart Serve certified
• Practicing all general safety standards
• Performing duties which require bending & reaching
• Lifting & transporting up to 25 pounds
• Standing or walking, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Must be fluent in English and able to communicate effectively in both spoken and written English.
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
• Ability to stand and sit for extended periods of time.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move 25 pounds or more.
• The Casino environment is hectic, fast-paced and often crowded and noisy.
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Nice To Haves

• Related education and experience may be interchangeable on a year for year basis

Responsibilities

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.
• Ensures bar is set properly.
• Ensures all soda gun products, fruit garnishes, and mixes meets service standards.
• Stocks assigned bar with product and supplies throughout the shift.
• Prepares all mixes and garnishes.
• Thank guests with genuine appreciation and provide a fond farewell.
• Maintain cleanliness of work areas throughout the shift.
• Notify management of maintenance repair issues relating to the bar and service area.
• Complete any additional reasonable requests by management.
• Demonstrates impeccable product knowledge.
• Answer questions - accurately and politely.
• Direct guests to areas & restrooms.
• Create memorable experiences.
• Entertain guests with AMPLIFIED SERVICE.
• Lives the Brand.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed