Banquet Waitstaff (FT)

Grand Traverse Resort and Spa•Acme, MI

10d•Onsite

About The Position

As a Server (Event Staff Member), you will execute banquet set-up, service, and clean-up for assigned functions, including breakfasts, lunches, dinners, hospitality suites, and other special services, while delivering outstanding guest service and maintaining a positive work environment. Our Servers (Event Staff Member), are a critical part of ensuring our guests have a memorable experience and will reflect our high standards for service, hospitality, and teamwork.

Requirements

High school diploma or equivalent preferred
Food service experience preferred
Must be at least 16 years of age
Valid Michigan driver’s license and insurability under Resort’s policy required
Must be able to pass a background investigation and drug screen as a condition of employment
Strong interpersonal and communication skills; able to provide excellent customer service
Ability to work effectively as part of a team
Strong organizational skills and attention to detail
Ability to adapt to last-minute changes and respond professionally to guest requests or concerns
Demonstrate a positive attitude and remain calm under pressure
Ability to follow directions from senior banquet staff
Must be in good health and able to stand for extended periods
Capable of heavy lifting and pushing heavy carts
Ability to work in a fast-paced environment while maintaining focus and professionalism
Ability to handle stressful or difficult guest interactions in a courteous manner
Ability to adapt quickly to changing event needs and last-minute requests, including extending event end times

Responsibilities

Execute food and beverage service before, during, and after banquet functions
Demonstrate proper banquet set-up, service, and clean-up procedures
Work effectively under pressure and meet service deadline
Ability to load and unload trucks for outdoor events
Must be able to work in a fast-paced environment, indoors and outdoors, including exposure to varying weather conditions
Must be able to unload all supplies from the requisition and properly store them in their designated area
Maintain accurate cash controls and handle transactions as required
Maintain and organize storage areas, ensuring cleanliness and proper stock levels
Adhere to grooming and dress standards as set forth by the Employee Handbook
Foster a positive attitude and maintain good rapport with fellow employees
Report to work on time, in uniform, and with all necessary tools
Complete all assignments as directed by supervisors
Maintain high standards of sanitation and safety in all areas
Responsible for cleaning and sanitation of assigned work areas
Maintain open communication with supervisors and team members
Understand and follow environmental practices and policies of the Resort