2027)

Overton Hotel & Conference Center•Lubbock, TX

6d•$9•Onsite

About The Position

As a Banquet Support, you’ll help create memorable guest experiences by providing exceptional service during events, meetings, and banquets. You'll set up and break down event spaces, serve food and beverages, and ensure every guest feels welcomed and cared for. This role is ideal for someone with a positive attitude, great attention to detail, and a passion for hospitality.

Requirements

Food handler and TABC certification .
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Eligible to work in the United States
Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs.
Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations
A warm, professional demeanor that reflects HVMG’s Culture of Excellence by showing a warm smile, friendly personality, and positive attitude.

Nice To Haves

Hotel experience is always a plus!
A combination of education and experience.

Responsibilities

Ensure constant attention to all customers needs and take necessary action to ensure complete guest satisfaction.
Read banquet/catering orders pertaining to assigned function (be familiar with menu and service procedures.
Upsell Food and Beverage whenever possible.
Ensure all napkins, China, glassware, and silverware are spotless, polished and impeccable.
Attend all department meetings.
Report all shortages of equipment and supplies.
Maintain positive professional attitude with fellow associates and any customers at all times.
Comply with all side work assignments.
Have a knowledge of and practice all safety and fire procedures.
Follow all house rules adhering to specified standards of grooming, uniforms and attendance.
Perform all tasks as assigned by supervisors.
Insure all set up of a meeting are completed a minimum of 30 minutes prior to the scheduled starting time.
Insure the response time for any changes in set up is no more than the standard of 10 minutes.
Coordinate and insure the setup of food buffet a minimum of 5 minutes prior to break.
Insure the proper re-freshing of the breaks and water stations (minimum of every 60 minutes or as needed if sooner).
Ensure any messages are delivered within 5 minutes of time received.
Ensure Audio Visual Equipment is set up within 30 minutes of scheduled function.
Must be knowledgeable of all in-house services as well as local information and be able to assist customers when questioned.
When approached by a customer with a problem, associate will empower himself/herself to assist the customer at all times.
Associate will make every effort to obtain customers name and use it when addressing customer.