Banquet Supervisor - Conventions & Banquets - Mandalay Bay
About The Position
As a Banquet Supervisor for Conventions & Banquets at Mandalay Bay, you will lead the daily operations of our world-class, high-volume event services, directing the execution of spectacular conventions, galas, and corporate gatherings within our massive, state-of-the-art facilities. You will partner closely with event planners and culinary teams to ensure every detail of our diverse functions runs smoothly, maintaining the highest standards of luxury hospitality and seamless service. By coaching and inspiring your team of banquet professionals to deliver with polished poise and anticipation, you will orchestrate flawless events that transform ambitious plans into unforgettable, "WOW" moments for thousands of guests.
Requirements
- High School Diploma or GED required
- Work Varied shifts, to include weekends and holidays required
- Must be 21 years of age or older
- 1+ Years of Prior Relevant experience in Catering & Banquets or a related field required
Nice To Haves
- 1+ Years of Prior Relevant experience as a Banquet supervisor/captain in a similar Banquet Operation preferred
- Previous experience as a manager in a F&B environment (high-volume, fast-paced, or similar) preferred
Responsibilities
- Lead the daily operations of high-volume event services, directing the execution of conventions, galas, and corporate gatherings.
- Partner with event planners and culinary teams to ensure smooth execution of diverse functions and maintain high standards of hospitality and service.
- Coach and inspire banquet professionals to deliver polished service and create unforgettable guest experiences.
- Work directly with Banquet Managers on staffing ratios, room layouts, menu implementation, and operation of events.
- Collaborate with EMM and Catering Manager regarding service of events.
- Review Banquet Event Orders to understand client plans and create diagrams for events when needed.
- Prepare back of house strike sheets for events requiring equipment for service and prepare server assignments.
- Communicate with support departments to finalize details related to food, beverage, equipment, power, and room setup.
- Oversee banquet service staff and ensure adherence to department, property, and corporate policies and procedures.
- Manage Human Resource responsibilities for assigned areas, creating a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
- Ensure quality hiring, training, and succession planning processes that encompass the company's diversity commitment.
Benefits
- Wellness incentive programs
- Access to company hotel, food and beverage, retail, and entertainment discounts
- Discounts with company partners on travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities
- Volunteer opportunities in the community
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
