Banquet Supervisor

Westin Chicago North Shore•Wheeling, IL

2d•Onsite

About The Position

The Banquet Supervisor is responsible for supervising the set up, service, and clean up of all assigned banquet functions. This role requires approaching all encounters with guests and employees in a friendly, service-oriented manner, maintaining regular attendance, and adhering to high standards of personal appearance and grooming. The supervisor must comply with all company standards and regulations to encourage safe and efficient hotel operations, maintaining a friendly and warm demeanor at all times. Key duties include inspecting function setups against Banquet Event Orders, supervising and assisting with setups to ensure hotel standards are met, and acting as a liaison between the Sales and Catering Manager and in-house contacts. The role involves responding to guest issues, assisting with staff scheduling and labor cost management, and potentially assisting in service and setup as needed. Additionally, the supervisor is responsible for requisitioning and controlling liquor, supervising breakdown procedures, inspecting sanitation, and adhering to all state liquor laws. A thorough understanding of banquet menus, prices, hotel services, and facilities is necessary, along with enforcing hotel policies, safety rules, and emergency procedures. The supervisor is expected to oversee all Banquet staff, enforce Standard Operating Procedures, and ensure staff are attentive, friendly, helpful, and courteous. This includes hiring and training staff according to hotel service standards and supervising them during service. The role also involves preparing banquet checks, obtaining guest signatures, informing clients of payment procedures, operating the P.O.S. system, correcting hazards, attending meetings, handling lost and found items, and performing other assigned tasks.

Requirements

At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be proficient in computers, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

College course work in related field helpful.
Previous supervisory responsibility preferred.

Responsibilities

Supervising the set up, service, and clean up of all assigned banquet functions.
Approaching all encounters with guests and employees in a friendly, service-oriented manner.
Maintaining regular attendance in compliance with Vinayaka Hospitality standards.
Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Complying with Vinayaka Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintaining a friendly and warm demeanor at all times.
Inspecting the set up of meeting and banquet functions, checking them against the Banquet Event Order.
Supervising and assisting with the set up of assigned banquet functions, ensuring hotel standards are met and advance preparation for service is adequate.
Acting as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
Responding to guests’ problems, complaints and accidents, and communicating issues to the Director of Banquets and/or General Manager.
Assisting the Director of Banquets with scheduling Banquet staff to ensure sufficient staffing for upcoming functions.
Maintaining labor productivity at or below budget through the use of the Wage Progress report and submitting reports to the GM and Corporate Office.
Assisting in service of banquet functions as required.
Assisting in banquet set-up as required.
Requisitioning liquor for all banquet bars and maintaining proper control over service thereof.
Supervising and assisting with the break down after the completion of functions to ensure all equipment and supplies are stored properly.
Inspecting the sanitation of all function space and storage areas to maintain the highest standards of cleanliness and organization.
Following all state liquor laws.
Being familiar with Banquet menus and prices.
Knowing hotel services and facilities.
Enforcing all hotel policies and safety rules.
Being familiar with fire exit locations and fire extinguisher locations and knowing how to operate them.
Supervising all Banquet staff.
Being familiar with and enforcing all Standard Operating Procedures for the Banquet department.
Ensuring employees are attentive, friendly, helpful and courteous to guests, managers and fellow employees at all times.
Hiring and training staff of hotel's service standard and supervision of such during service.
Responding to guests' requests as needed.
Assisting audio/visual company, as necessary.
Preparing banquet checks, obtaining guest signatures and informing client of payment procedures at the completion of all assigned functions.
Being familiar with the operation of P.O.S. system.
Correcting hazards and notifying management.
Attending meetings as assigned.
Handling items for “Lost and Found” according to the standards.
Performing other tasks/jobs as assigned by Director of Banquets.