Banquet Supervisor

Westin Chicago North Shore•Wheeling, IL

3h•$53,000 - $57,000•Onsite

About The Position

The Banquet Supervisor is responsible for overseeing the setup, service, and cleanup of all assigned banquet functions. This role requires approaching all guest and employee interactions with a friendly, service-oriented attitude, maintaining regular attendance, and adhering to high standards of personal appearance and grooming. The supervisor must comply with all company standards and regulations to ensure safe and efficient hotel operations, maintaining a friendly and warm demeanor at all times. Key duties include inspecting function setups against Banquet Event Orders, supervising and assisting with setup to meet hotel standards, and acting as a liaison between the Sales and Catering Manager and in-house contacts. The supervisor will also respond to guest issues, assist with staff scheduling and labor cost management, and participate in banquet service and setup as needed. Additional responsibilities include requisitioning and controlling liquor, supervising breakdown and cleanup, inspecting sanitation, following liquor laws, being knowledgeable about menus and hotel services, enforcing policies and safety rules, and supervising all Banquet staff. The role also involves training staff to hotel service standards, responding to guest requests, assisting audio/visual companies, preparing banquet checks, operating the P.O.S. system, correcting hazards, attending meetings, handling lost and found items, and performing other assigned tasks.

Requirements

At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be proficient in computers, Company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

College course work in related field helpful.
Previous supervisory responsibility preferred.

Responsibilities

Supervising the set up, service and clean up of all assigned banquet functions.
Approaching all encounters with guests and employees in a friendly, service oriented manner.
Maintaining regular attendance in compliance with Vinayaka Hospitality standards.
Maintaining high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Complying at all times with Vinayaka Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintaining a friendly and warm demeanor at all times.
Inspecting the set up of meeting and banquet functions, checking them against the Banquet Event Order.
Supervising and assisting with the set up of assigned banquet functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate.
Acting as the liaison between Sales and Catering Manager and the in-house meeting or banquet contact.
Responding to guests’ problems, complaints and accidents and communicating issues to management.
Assisting with scheduling Banquet staff to ensure sufficient staffing and maintaining labor productivity at or below budget.
Assisting in service of banquet functions as required.
Assisting in banquet set-up as required.
Requisitioning liquor for all banquet bars and maintaining proper control over service thereof.
Supervising and assisting with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
Inspecting the sanitation of all function space and storage areas.
Following all state liquor laws.
Being familiar with Banquet menus and prices.
Knowing hotel services and facilities.
Enforcing all hotel policies and safety rules.
Being familiar with fire exit locations and fire extinguisher locations and knowing how to operate them.
Supervising all Banquet staff.
Being familiar with and enforcing all Standard Operating Procedures for the Banquet department.
Ensuring employees are attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Hiring and training staff of hotel's service standard and supervision of such during service.
Responding to guests' requests as needed.
Assisting audio/visual company, as necessary.
Preparing banquet checks, obtaining guest signatures and informing client of payment procedures.
Being familiar with the operation of P.O.S. system.
Correcting hazards and notifying management.
Attending meetings as assigned.
Handling items for “Lost and Found” according to the standards.
Performing other tasks/jobs as assigned by Director of Banquets.